"I ordered tickets a few months ago for a football game. I ordered through ticketzoom because they had the best seats at the best price. Then I read some of the negative reviews, so I became a little concerned. 2 weeks before the game, I called and the phone was answered immediately, I asked if they had a record of the tickets and that it would be great if I could get them a bit early (so that I wouldn't worry!). They said they would contact the seller, I got a notice about 48 hours later and the tickets arrived 2 days after that. So, perfect experience for me."
"Absolutely Horrible Experience! STAY A WAY! Decided to order tickets via agent. I was on the phone 45 mins with agent...who did not understand English-She was illiterate. I continuously repeated my email over and over again. Waiting for my tickets to come through, but they didn't. I asked to speak with a manager-but she failed to connect me. My credit card was charged, no ticket. THIS PLACE SHOULD BE SHUT DOWN!!!"
"I read negative feedback and Ticket Zoom is great & came to my rescue. I wanted to share positive feedback. I waited 2hrs on Ticketmaster to buy tickets for Garth Brooks and it sold out while I was on hold. I searched many sites that jacked the ticket prices way up and had crazy service charges like $69 and added $75 to ticket prices. Ticket Zoom was only $10 higher for the ticket prices and a $29 service fee that is fair. Considering a reseller has overhead to provide a ticket purchase experience, Ticket Zoom had a smooth transfer through Ticket Master and my ticket & seat was ready the same day. I also called Ticket Zoom customer service and they picked up right away and answered all my questions. Thanks and this is my first time buying through Ticket Zoom and the site was simple and fast, so I wanted to express my positive experience. In fact, I almost didn't buy through Ticket Zoom because of other feedback. Thanks, Brad"
"I called to inquire about a discount towards my tickets. The rep (Francis), was very helpful. He applied the discount and placed the order for me. The transaction was smooth and easy. I just suggest that they add a place on the website during checkout to apply credits or discount codes. This will eliminate future inconveniences of having to call in, when instead it can all be done online. Other of that, I will definitely use their service again. Thanks"
"I did not like my experience. I attempted to purchase tickets and use a credit I was given. There’s no place on the site to redeem it so I had to call in. Long wait time to speak to someone and took them forever to actually apply it. Fees are also high. Unlikely to use them again. "
"called to ask a question they took my order and gave me a discount that would not have gotten if I ordered on line. "
"I bought my 3 tickets to Celine Dion on January 20, 2019 in Las Vegas online. I went to a page that said each ticket was $257 and the location. When I clicked on the next button which I thought was sending me to a page that had the breakdown of all costs, I purchased the tickets. It did not say "Purchase Tickets" on the button. It also never said anywhere but on the purchased page that these tickets where nonrefundable. The receipt they send me did not have a breakdown of the fees either. The total price was $1,009.25. I tried to dispute it with my credit card company, and they sent me an invoice that Ticketzoom sent them I never got. I sent information twice to the credit card company telling them I never intended to purchase these tickets, to no avail. I have my tickets which say "TicketMaster" on them (which is confusing to me) and I am hoping they are legitimate so I can resell them, as my friend got them for about $100 more than Ticketzoom. Not very happy. :-("
"Agent Abby made transaction for me smoothly and quickly. I apperciated his hard work and efficientcy."
"I bought my tickets super last minute, and i was scared it was going to be a scam, but everything worked out fine. I got the downloadable tickets, you may have to check your spam if it isn't in your direct mail. Besides that it worked perfectly fine, I got into the concert no problem. :) "
"Representative was very nice and helpful. "
"I got downloadable ticket then it said I had to print them I was on my way to the f@#$ing game. So I had to buy second set of ticket to pick up at the box office then the box said they where not there to pick up had to **** to get tickets .I don't like being ugly but I will never use this site again I feel it was fraud. I was in a pinch .what would have happened if I didn't have the money to buy more tickets. Driving 2 hours to a game u can't get into wth."
"Andre was very friendly and made sure the process was fast and smooth. She made sure to answer all my questions before she let me go. "
"Very polite and professional."
"The ticketzoom representative was very helpful"
"They don't tell you nothing about the fees that they charge the customer service really is bad I didn't get the tickets Until the End almost miss the game"