ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-08-03

Miss the stores, but web-buying is okay

"I miss shopping at the physical store, but browsing the web site and finding stuff is also enjoyable. I like the prices. I've had good experience with the refurbished models. This is always my first stop when shopping for PCs or accessories."


Rep reply posted 2021-08-05
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you so much for sharing your experience with TigerDirect. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
We want every experience to be “five stars”! Our team is thrilled to hear your feedback!
TigerDirect Customer Care


Verified
5/5

2021-08-03

Did It Again- Great Price

"good price on laptop nd ease of use"


Rep reply posted 2021-08-05
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you for taking the time to share your feedback with us. At TigerDirect, it is our goal to provide our customers the best products at the most competitive prices!
We are happy to provide our customers with exciting deals all year round!
TigerDirect Customer Care


Verified
1/5

2021-08-01

Can't seem to get it right! :(

"I have placed four orders for a refurbished Lenovo laptop in the last month... the first three were canceled and the fourth I purchased from their sale staff,. This person guaranteed it was in stock and not at a third party reseller. Well, the laptop came... unfortunately, it didn't come with a power supply. I'm not taking a shot at the employee, seemed like a knowledgeable and friendly person. What gives Tiger Direct? :(
Jim
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-05
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
5/5

2021-08-01

The delivery timing was oustanding

"Warning, Porch Pirates delight. No knocks, left package on the porch, you need to make sure this gets into customers hands. I am in a trailer park full og porch pirates."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-05
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you so much for sharing your experience with TigerDirect. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
We want every experience to be “five stars”! Our team is thrilled to hear your feedback!
TigerDirect Customer Care


Verified
5/5

2021-08-01

surprise

"I thought I would never buy a reconditioned computer. But, I am very happy I did. TigerDirect has exceeded expectations. TigerDirect made it easy to find a laptop to meet my needs at a very reasonable price. The purchase and shipping were easy. The laptop arrived in pristine condition and is working well. I will be back to TigerDirect for my electronic needs. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-08-05
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you for taking the time to share your feedback with us. At TigerDirect, it is our goal to provide our customers the best products at the most competitive prices!
We are happy to provide our customers with exciting deals all year round!
TigerDirect Customer Care


Verified
5/5

2021-08-01

Tiger Direct Scores a Home run.

"Tiger Direct service is 100% again. The company is so service oriented it is leagues above competitors. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-08-05
A rep from TigerDirect, RonaldoSL, has responded:

“We're happy you had a “Five Star” experience with us!
Thank you for your trust and we're thankful for amazing customers like you.
We hope to see you again soon!
TigerDirect Customer Care


Verified
1/5

2021-08-01

TN Sales Tax Holiday.

"You charged me sales tax even though this is a sales tax holiday in the state of TN. I could have bought else where and not paid tax. "


Rep reply posted 2021-08-04
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
3/5

2021-07-31

Website absolutely **** now

"I've used TigerDirect off and on for years... But the website does not work well anymore. On multiple pages, I could not see the button I needed to click. There is text that's flashing in and out where it shouldn't be.
Using the current version of Chrome on 07/31/21
"


Rep reply posted 2021-08-04
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
2/5

2021-07-31

Refurbished battery on a laptop that last 3 hours. ****

"So, being a Dell tech, I know even refurbished laptops have like new batteries. Mine has 85% life. Lasts about 3 hours, in sleep mode. Tiger tells me to get a case number from the vendor. Vendor tells me to get a case number from Tiger.
Maybe Tiger wasn't the best choice.
"

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-04
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
5/5

2021-07-31

So far

"I needed to replace my desktop"


Verified
5/5

2021-07-31

"Always Great, Easy and you $ave me money"


Verified
5/5

2021-07-31

Fast good products

"Great service and products"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2021-07-30

I haven't received my purchase yet

"Where in hell is it? Is that enough characters?

"

Detailed Review Benchmark + -
Overall product shipping and delivery process

Rep reply posted 2021-08-04
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
5/5

2021-07-30

"good low price for item that I am always on the lookout for. thanks "


Verified
4/5

2021-07-30

Great products, poor tracking

"The good: I ordered a Samsung smart watch on 7/23 and received it 6 days later. Tiger Direct has always been quick to ship.
The bad: I was never able to track the package. When I tried it would only say it had shipped. UPS dropped it on my porch sometime yesterday. I didn't find it until late last night. No knock on the door. No email that it was delivered either. In fact I still haven't been notified it was delivered. Just glad that no porch pirates spotted it first. I hope Tiger can fix the tracking thing so people will know when stuff is due to arrive.
"