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Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
3/5

2021-09-12

Web customer set up is defective

"For some odd reason the website programmer thinks defaulting the state (once address is in) to the very top of the pull down list . This is irritating, and confusing.
"


Rep reply posted 2021-09-14
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
5/5

2021-09-11

New Laptops

"I like the products and convenience and have had good luck with savings on refurb items"


Rep reply posted 2021-09-14
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you for taking the time to share your feedback with us. At TigerDirect, it is our goal to provide our customers the best products at the most competitive prices!
We are happy to provide our customers with exciting deals all year round!
TigerDirect Customer Care


Verified
1/5

2021-09-11

Blah, blah

"Not delivered as promised; project compromised. What more can we say? Never again Tiger Direct."

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Rep reply posted 2021-09-13
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
2/5

2021-09-10

slow

"first laptop i ordered wasnt' in stock .they did not let me til i called them. then they still havent gotton the next one i ordered . my bank is still holding my first payment [535.00] besides the second one. I'm not real happy with the service so far."

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Rep reply posted 2021-09-13
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
2/5

2021-09-10

Difficult shipping/credit card verification process after order placed, non-native English speaking representatives

"Placed a simple order on the website in the morning. In the evening, I get a call with no one there. Then I get an email stating my order is being held pending verification which lists the same number. I call back, and their problem is that they can't match my name to the commercial address I am shipping to. Shocker, my name and company name are not on the sign outside because we are part of a national franchise. 45 minutes of my life trying to explain to people who don't speak English as their first language what the situation is, and by the time they "release" the order, my items are out of stock and back ordered.

Maybe other companies do this on the back end, but I have never had to go through this in all my life of online ordering.
"

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Rep reply posted 2021-09-14
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
5/5

2021-09-09

"Good price for a small need."


Rep reply posted 2021-09-14
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you for taking the time to share your feedback with us. At TigerDirect, it is our goal to provide our customers the best products at the most competitive prices!
We are happy to provide our customers with exciting deals all year round!
TigerDirect Customer Care


Verified
5/5

2021-09-09

Good service!

"I was able to quickly receive product information and make a purchase via chat. Thank you!"


Rep reply posted 2021-09-14
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you so much for sharing your experience with TigerDirect. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
We want every experience to be “five stars”! Our team is thrilled to hear your feedback!
TigerDirect Customer Care


Verified
5/5

2021-09-08

"This was one of the easiest purchases I think I have ever made online"


Rep reply posted 2021-09-14
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We are glad we were able to meet your expectations!
TigerDirect Customer Care


Verified
5/5

2021-09-08

Computer Access

"The HP Pavillion computer arrived ready to go. Keyboard and Mouse were included and all software was preloaded."

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Verified
4/5

2021-09-08

huh

"not an easy ordering system"


Verified
5/5

2021-09-08

Easy and Affordable

"It was an easy check-out process and the refurbished laptop was an awesome buy. Perfect for my son to do his school work from home. "


Rep reply posted 2021-09-14
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
5/5

2021-09-07

Excellent Service

"Everything arrived as expected."

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Rep reply posted 2021-09-14
A rep from TigerDirect, RonaldoSL, has responded:

“We're happy you had a “Five Star” experience with us!
Thank you for your trust and we're thankful for amazing customers like you.
We hope to see you again soon!
TigerDirect Customer Care


Verified
5/5

2021-09-07

"ordered a battery back up "


Rep reply posted 2021-09-07
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you so much for sharing your experience with TigerDirect. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
We want every experience to be “five stars”! Our team is thrilled to hear your feedback!
TigerDirect Customer Care


Verified
1/5

2021-09-06

Lousy

"The HDMI jacks don't work. They are loose. I tried them with three different working monitors. I kept getting the "Check Signal Cable" message.
I paid $500 for the desktop. I will never buy from them again.
"

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Rep reply posted 2021-09-07
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you very much for your review of TigerDirect.
At TigerDirect, we always aim to deliver a great experience. We are gutted when we miss the mark! We will use this feedback to make us better and to ensure this doesn’t happen again.
TigerDirect Customer Care


Verified
4/5

2021-09-05

Dragon slayer

"good experience one more time"


Rep reply posted 2021-09-07
A rep from TigerDirect, RonaldoSL, has responded:

“Thank you for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We are glad we were able to meet your expectations!
TigerDirect Customer Care