"Found the perfect tile at a design center, but it was very expensive. Reached out to numerous on-line distributors to cut out the middle man (design center) and save some money. Since I would be placing a large order, I needed absolute assurance that the tile I would pay for and get delivered was EXACTLY what I wanted with no surprises. Only one company was able to give me that assurance, and that was Tile Time Online.
John with Tile Time, sent me samples so I could verify an exact match, contacted the manufacturer in Italy to double check availability and explained the delivery procedure.
I would be saving 47% on the cost of my tile, so with most, but not all of my fears set aside, I placed my order with John and waited for the usual excuses, delays and other unforeseen problems to occur...but much to my surprise, They Never Did!
John called, e-mail and texted me constantly to update me on my order and coordinate the delivery. The indoor tile was delivered and installed and it looks fantastic!
I was so pleased with my experience ordering from Tile Time that I contacted John and told him I would like to tile my outside walkways and steps. He sent me samples of slip resistant outdoor rated tiles and I placed a second order with him. The tile arrived as promised and is being installed as of the writing of this review (5/4/23). My name is Robert V, I live in Englewood Florida and I highly recommend Tile Time Online and John.
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"We have nothing but praise on our experience with TileTimeOnline. The price beat the competitors, my inquiries were responded to quickly (whether via email or phone) and the followup was timely and professional. John was a pleasure to deal with and is very customer focused. John was proactive in providing shipping status information after the order was placed. We highly recommend anyone looking for tile shop here first.
Steve & Eileen Maloney"
"Great service, great pricing. John will go above and beyond to help with shipping delivery fast prompt great service will use him again."
"John at TileTime gave us a great experience on our purchase of 900 sq. ft. of tile to replace our condo's damaged bamboo flooring. We found a tile we liked, contacted John on Monday about obtaining a quote. He called us back a few hours later with a "can't beat" price and we placed the order with him on Tuesday. The tile was delivered to our condo on the following Monday with no problems. He was there with us all the way with clear concise emails on what to expect and how to inspect the shipment upon delivery. We only had 4 broken pieces out of 470 and john had replacement pieces shipped out the day after delivery! If you need tile then TileTime is the spot to get it - you won't be disapointed. "
"My order of porcelain tile (759 sq ft) arrived on Oct 27th, ahead of the mfg in stock date of Nov 6th. The tile…BEAUTIFUL…just like the customer service (John) TILE TIME ON LINE provided, BEAUTIFUL. My husband & I are very pleased with our choice & excited about it being installed. Whole process went smooth. The carrier (SEFL) that delivered the tile did a perfect curb side delivery to our home. I was able to track shipment from departure to delivery. I highly recommend TTOL (Tile Time Online).
No complaints from me, I would order from TTOL again. Oh, and thanks John for suggestion to check for concealed damage. There was 9 tile pcs broken, I followed instructions to report any damage. Replacement on the way. John, you’re the best!!!"
"I was skeptical about purchasing tile for my kitchen remodel project but took a chance and placed the order with Tile Time. I could not resist the price as it was about 1/2 of that in my local tile store. Needless to say the experience was well worth it. Customer service was excellent and my order arrived when they told me it would. I would recommend them to my friends & family."
"Thanks to Tile Time and Deter, we have a beautiful kitchen. He worked with us to make our choices and then finished them with grace and talent."
"Thank you, Tile Time for the great product and price:):):)! .I was very afraid to order tile online, would I get it?,would it be what I ordered?and so on......I called and asked for a tracking number, I spoke with a John Canning who was very helpful , he emailed me the tracking info later that evening, and I received my order within three days. "
"Two thumbs up for Tile Time Online. I never thought of buying tile online, but I had to have some tile that my local distributor in California did not handle. I called them with questions and they were very friendly and helpful. They had a good price and promptly shipped my order. They provide good tracking information and were a pleasure to do business with. Unfortunately, some tile broke in shipment. (Not Tile Times fault.) I contacted John at Tile Time and sent him some pictures. He was extremely apologetic and he immediately took care of the problem. He shipped out replacement tile and it arrived in perfect condition. Thanks John!"
"Just received my order from tiletimeonline and seriously could not be happier. I had been through hell and back with a tile company store local to my home...My husband and I had apparently purchased wall tile that was from a very pricey company and didn't want to spend the $650 on chair rail that matched the tile...after multiple back and forths with this company trying to match the right border I found this company online selling the designer chair rail for more than half of what two tile stores I went to were going to charge us. I called Chris (who picked up his phone immediately) to determine what shipment method I should use if I needed it by a given date and he recommended ground...literally less than two days later the chair rail arrived at my door. Each six inch piece was wrapped impeccably in bubble wrap...the chairrail matches our tile perfectly and I honestly couldn't be happier. My only regret is that I wish I purchased the wall tile from this company also....just thinking about how much I could have saved is cringe-worthy.....definitely will be using this company again!"
"I couldn't be more pleased with my order from Tile Time Online. I ordered samples for a unique, hard to find mosaic backsplash -- which came in record time -- and then placed my full order. Within two weeks, my full order was delivered (amazing). While I am a frequent internet shopped, this is the first time I have made a significant home goods purchase online, and I am thrilled with the entire transaction."