"Criminals DON'T SHIP FAST AND LIE THEIR BUTTS OFF..AND DISRESPECT THEIR CUSTOMERS..IN SHORT..DON'T BUY ANYTHING FROM THESE TURDS"
"Is so young and stylist I shop their in store and find many cute styles and perfect for my daughter too "
"I ordered pants online that never came. I called the company several times and put a tracking order on the item to see what had happened. They claimed that the package had reached my city and there was nothing they could do to help me. I lost around $35 on pants that never came and they did not reimburse me with credit or give me my money back or do anything."
"they did not include an item on my package and they are not willing to take any responsibility for it. They will scam you and ask you to contact your bank where you cant really do much anyways. They do not answer or reply to emails.
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"I have had to purchase the same pair of crocs three times. They have sent me the wrong sizes THREE times!!!!!!!!! I do not understand the problem... I ordered a size 10 and I have received a size 8 THREE TIMES OVER! I spoke with someone who ensured me this time would be different. I have had to return and repurchase these shoes over and over. I was promised free overnight shipping due to their mistakes and I never received that. What a joke!"
"I Will No Longer Buy Items From Tilly's When The Company Gives A Job To A Person Like Tom Being The 100% First-Class Quality Rudest Customer Service Agent In The United States Of The America!!!"
"Tom - 100% First-Class Quality Worst Customer Service Agent On The Planet Being Well Named Earth!!!
I Will No Longer Buy Items From Tilly's As Long As The Company Hires People Like Tom Being The 100% First-Class Quality Worst Customer Service Agent On The Planet Being Well Named Earth!!!"
"Tilly's in Farmington, Utah is horrible. Manger is not helpful and rude. They didn't include all my order and I live in another state. When I called, they did have the remainder of my order THAT I PAID FOR for but they wouldn't refund my money or send the product in the mail. NEVER will I shop here again. No sales people in the store to help. Majorly disappointment in the service and the lack of concern or help from the manager. The manager wouldn't even get on the phone to talk to me, but instead would talk through a sales person making communication extremely difficult. Do not waste your money here. They didn't even apologize for their error. "
"Ordered for Christmas on 12/7/17 never heard from them. Told order is in processing. Called them 12/18/17 and was on hold for 30 minutes. Emailed them and got return email telling me that they cannot fill the order. Order cancelled.! What an unprofessional company. They are the worst. Very disappointing.
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"Took my money and never sent anything. Will not respond to emails or answer my calls. Have waited on hold for over 20 minutes on multiple occasions. Crooks!"
"Do NOT buy anything online because you won't get it. Ordered online and they sent an email saying the order was cancelled. Ordered again in a different size, order was cancelled without any notification whatsoever. I called to find out what was going on with my order and waited on hold for 30 minutes to find out they never planned on telling me it was cancelled. Their answer was "sorry, we can't do anything for you." Really?! You take my money and never plan on shipping the item I ordered?! HORRIBLE!!"
"Worst customer service ever. I bought so many items from here over 4 years but they had some kind of update to their website and app recently and its horrible. I've placed 2 orders and they were cancelled, I didn't even know until I called after a few days of not being shipped. Worst part is they just sent me emails of the cancellations while on call like its nothing no remorse or sympathy just you should receive the cancellation email. Horrible company, they just lost a customer. "
"The return policy is absolutely ridiculous and it makes ZERO sense. I tried returning something, I needed a "box". Had to come back to the store and they claimed they were unable to be returned because they were apparently "clearance" what the crap is that? I will never make a purchase from here ever again. Worst freaking store ever!"
"Paid for a backpack online for in-store pick up. My wife and daughter went to pick it up but the manager would not let her, in spite of having proper ID (we share the same last name) and the debit card I used to purchase the item. I had to come down myself to pick it up. Rigid, inflexible policy which makes little sense. Poor customer service. Quite inflexible. Will. It shop there again.0"
"I went to tillys in Tucson, AZ in the park place mall today to return swimming shorts that I had got for my son yesterday 04/24/2017. They are to small for him so I just wanted to return them. The girl at the counter who is suppose to be a assistant manager haha what a joke but anyway she was rude right from the start. She asked if I had the reciept and I said yes it's in the bag so she takes them out of the bag and says did you wash them in a rude tone in her voice and I said no and then she was smelling them to see if she could smell laundry soap on them and I said I did not wash them he tried them on and they were to tight so he took them off and i put them back in the bag. I then continued to show her the tags were still attached and then all of a sudden she yells at me and says don't touch me. I was like what!!?? She said you touched me and I said no I didn't. She continued to yell at me and argue with me. My finger brushed her hand when I was trying to show her that the tags were still on the unwashed unworn swim shorts. She then said I will call security on you and I said for what and she said for touching me I said go ahead call them cause we will show them the cameras that I didn't do anything wrong to you. She then told me she will not return the shorts and that i needed to go to a different tillys. I told her she is a very bad employee and how dare her treat people like she did. I then asked to talked to a manager and believe it or not she was a assistant manager. I was shocked and I said I can't believe your a manager. She is like 20 years old. I then walked out of the store very upset and angry at what just happened. I will never shop at tillys ever again!!! Don't go to the park place mall tillys they ****!! Also the customer service **** also!!! They don't get any stars from me!!!"