ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
5/5

2013-07-30

"I really couldn't have asked for a better shutter purchasing experience. My plastic vinyl shutters, which we had for 3 years, were just not doing our stone exterior justice. We found Timberlane on an online search and knew right away that we were going to enjoy business with them. Not only are their shutter specialists knowledgable, but they are also trustworthy which is very important during this type of purchase.

We ended up purchasing Board and Batten style shutters in Blue Lagoon in the Western Red Cedar. The functional hardware also adds a very nice touch to our home's exterior. We couldn't be happier with the decision to go with Timberlane for our shutters.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2013-07-11

"I started the process of getting new shutters shortly after I purchased my home. I loved the home but the front just looked silly. The shutters the builder had added on were the standard plastic/vinyl stick on shutters that were too small for the windows. I didn't know much about shutters, but I knew the current ones looked silly and out of place (as so many do nowadays) and that the bay window in front had no business having them! I looked around at some of the options, and even though I had standard sized windows, the quality of the other sellers just didn't add up. I had heard about Timberlane from a friend, so I checked them out, too. I compared several companies, ones who claimed to be cheaper, but once you add up all the extras, and talked to the folks, it became immediately clear that the "shutter gurus" at Timberlane really knew what they were talking about. They understood what building exterior shutters was all about. They explained why the different woods were the right ones to use, and what the risks of other woods were. They explained how to measure for the shutters and the hardware, and treated me as if I were purchasing a hundred pair, even though I was probably a small potatoes customer to them. They made me feel as if I were their most important customer! I am lucky enough to live nearby so I could to to their showroom (but it's not critical, the details and descriptions on their website are extensive!) and met the teams there, and even took a tour of the factory, which is where each shutter is made and assembled by hand. It's really an incredible experience. My shutters look great on my home. I love them, and now my home really stands out in the crowd of similar homes in the neighborhood. It also makes it obvious that the other homes have the wrong size shutters!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2013-07-10

"Incredible experience. The folks at Timberlane really knew their stuff and guided me to the best shutters for my home. They look amazing and I'm thrilled. The right shutters really make a difference, and I love that they really work and aren't just stuck to the side of the house."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A