ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.13/5
Chance of future purchase:
2.50/5
Shipping & packaging:
5.00/5
Customer service:
2.50/5
Return/Replacement policy:
2.50/5

Verified
5/5

2021-01-28

Awesome experience.

"Great price! My order was sent in a timely fashion."


Verified
5/5

2021-01-28

Prompt delivery

"The watch was delivered very efficiently. Very satisfied
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2021-01-27

SHOULD BE WARY! ! !

"PACKAGING WAS OK BUT - - -
NO WARRANTY ! INSTRUCTIONS INCOMPLETE! REFUSE TO RESPOND TO MY PLEAS FOR HELP.
"


Verified
1/5

2021-01-27

Terrible Customer Service

"I ordered a Citizens watch and chose the three day shipping. I received a confirmation email. After 4 days and not having received the watch, I emailed and requested an update. No response. I have since emailed again and have had no response. When calling I have been on hold in excess of 20 minutes before giving up."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-01-19

" This is my first order with Timepiece, but it make me happy ( price , fast deliver ...) thank you and I will refer to my friend"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-01-26

Delivery

"Timepiece ok not so Much DHL still waiting for product got review before receiving order can not review product till received . Kind regards George. "


Verified
1/5

2021-01-25

USPS is no good

"USPS has delivered this package to its Greensboro distribution center about four different times...it shows so in the tracking...wish they would just deliver it to me..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2021-01-15

No customer service . 11 days and still no watch .

"I ordered a watch over a week ago and have not received it as of yet . I call their customer service number three times and spent almost a hour on hold without getting to speak with anyone . Prices are great but I can't say much for the customer service ."


Verified
5/5

2021-01-22

Citizen World Time

"Very Pleased with My Watch and service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2021-01-21

Disappointed.

"Watch did not work when I got it. Hopefully it is just a battery. I emailed the company upon getting the watch and have yet to hear anything back from them. That was a lot of money to spend to get a watch that is not in working order....... I don't think I will be ordering from this company again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2021-01-21

Terrible customer service

"Got my order on Monday, the item was incorrect.i called Monday afternoon,was on the phone for 30 minutes never got a live person on the line.sent an email to their customer service email that day.tried again on Tuesday with the phone call again and spent another 30 minutes on the line with no live operator.sent another email to a support email.tried again on Wednesday, again 30 minutes on the phone with no pick up and no live person.no it's Thursday and I didn't receive any response from my email either. I know mistakes are made in retail but the person who picked the item did not even look at the item,it doesn't even look like what I ordered.i suppose at this point I'm stuck with a watch I won't wear and don't have a refund to purchase the watch I wanted,which was a hard to find item,not expensive,just hard to find.would not recommend."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-21

Awesome

"Really awesome thanks for the awesome experience "


Verified
5/5

2021-01-21

Great price and fast service

"I ordered a Skagen watch at a great price and it shipped quickly. Received it and its beautiful.
Great experience.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-01-20

Way cheaper than direct and same product

"I don't know why anyone would buy elsewhere. Very happy."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2021-01-20

No Customer Service

"No one answers the phone and no one responds to emails. It's like you ordered from a ghost. Problem with
watch and I can't get in touch with anyone.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges