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Verified
5/5

2016-12-16

Tire rotation

"Hi I bought tires a year ago at Tire Barn. Now I just need to get them rotated periodically. Great service and value!!"

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Verified
1/5

2016-11-18

Customer service??

"So I needed tires and made an appointment. I'm a half hour early for my 5:30 slot. I noticed people waiting. I was never told if they were running behind or anything. My car is finally on the track around 6:45. I know this because I'm short and my seat is pulled way up. That was how it looked until I saw it on the track. Long story short I was quite hangry and wanted to get out of there. I wasn't even told about the nitrogen in the tires, nothing. A few days later I was emailed a survey which I filled out in detail and was called a few days later by the market manager. He apologized profusely and promised he would be in touch with corporate. I had told him that during the wait I was about to ask for my keys and take my car to Walmart. He offered me a discount on an alignment for family members or a second car. I refused. Two weeks later I get a letter refunding me a $15 certificate to use in their location. What the hell!!??! They don't care about their customers. "

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Verified
5/5

2016-11-01

Great place!!

"Everyone was extremely nice and helped with the process of picking out my tires about the process and what was going to be used. Derek was very nice and I also got to meet some other in passing Todd, Alex and Matt. They were also very nice hand helpful."

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Verified
2/5

2016-10-31

Good price on tires, beware of trying to bait/switch on services

"Tires were good price, beat other locals by $10 or more. Service adviser told me when I came in, without even looking at the car, that I was going to need an alignment. The tech who put on the tires came out (shock and surprise) gave me a printout and said I needed an alignment. My regular garage and the local Chrysler dealership BOTH said the alignment was well within factory specs. The tech who did the job left dirty hand prints on inside door and steering wheel. Also left dirt on drivers seat where he sat. Not very professional. I sent an e-mail to TB corporate and still no reply, acknowledgement, or anything. "

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Verified
5/5

2016-10-26

Great Customer Service

" I went in for my scheduled appointment and they didn't have the tires that I had selected online available. They were quick to offer me a comparable tires at the same price to ensure that I walked out with the best product for my price point. I think it's wonderful that they stand by their original quote even if there's a conflict between the online inventory and the stores available inventory. Overall it was an outstanding experience. "

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Verified
5/5

2016-10-19

Great service with a smile!

"I had a great experience at this location in Castleton (Indianapolis, IN). He provided recommendations and went over all my options that best met my needs. "

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Verified
5/5

2016-10-13

ease of buying tires

"I was able to use the online website to ensure they had tires i wanted. Scheduled online. Had no problems other than the website price does not include the warranty/service agreement. "

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Verified
5/5

2016-09-23

TireBarn Friends for Life

"I was treated beyond ustomer as my car was getting serviced I went next door to gas station for a drink. I have MS and was using a cane, but still was having balance problems. I don't know if this employee saw it and followed ,me to the store, but I bought 2 drinks and he offered to carry the bag back to TireBarn for me. I don't get unsolicited help ..ever with my illness. Some days I don't need a cane but today I did the true selflessness of this man was so heartwarming I have to tell everyone. I will continue to go to Tire Barn and tell others, family, friends. Work sometimes is all employees do, but going above that is a truly good and special person. I wish I knew his name."

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Verified
3/5

2016-09-20

Hit Par, nothing better, nothing less

"The overall atmosphere of this Tire Barn seemed somewhat unprofessional. However, I am thankful a simple check-up diagnostic didn't cost and they were flexible in what they were checking. It was an average job and visit."

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Verified
4/5

2016-09-01

Friendly and honest staff!

"Will definitely purchase tires for my vehicle again, as they are the most honest and authentic sales associates in the industry. "

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Verified
3/5

2016-08-15

Watch Out For Tow Mirrors

"My trucks tow mirrors now have a lasting mark from Tire Barn. I left my truck over night to have 4 brand new tires put in. When I picked it up, the driver side mirror has a 4 in vertical red scrape from the red concrete pillars used on both sides of the bay doors. When asking an associate about it, the red scrape was already there."

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Verified
5/5

2016-08-05

Thanks for Watching Out for the Ladies Too, Tire Barn!

"Times have changed, overall, but for our household, too. Sending my husband to get my Jeep serviced isnt always possible, and not all his responsibility anymore. Hes worked hard at teaching me to take on some of that responsibility now. Sometimes it works out, and sometimes I have had bad experiences (with some shops that I have dealt with), no matter have careful I am or how much I research a venue of repair ahead of time. Tire Barn (Merrillville, IN) has consistently done right by us without a doubt, and we love and trust our Tire Barn. It;s truly a friendly, caring, knowledgeable staff...they out do themselves every time! We are faithful to those businesses that have done right by us. We are faithful to Tire Barn."

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Verified
5/5

2016-07-29

Very Friendly and Professional

"I had a flat tire while out of town. Service was fast and professional."

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Verified
5/5

2016-07-28

Smooth Sailing!

"Its amazing what four new tires can do, smoothing out my oh so long weekly trips. Thanks for the making the best recommendation (Yokohama) possible for me and with a $60 Rebate to boot!"

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Verified
5/5

2016-07-12

Great tire service for the whole family

"My entire family of 6 total drivers receive excellent service for al car tire needs"

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