"The process of buying new tires from Tire Rack could not be any easier or better. Finding the right tire is easy with Tire Racks online resources, and it is great to have access to not only professional reviews, but reviews by other customers. Since I prefer to support local stores, I checked with them first but their prices were $100 higher per tire and they did not offer a road hazard warranty (at any price, let alone the free warranty provided by Tire Rack). Tire Rack shipped the tires to the very same local vendor who then got the business of installing the tires, balancing the wheels and aligning the car. At the end of the day, I saved money, received a road hazard warranty and supported by local business. A win/win as far as I am concerned. "
"Amazingly easy. I am a repeat customer.
Quick fast delivery."
"Still have not received my $1700 in tires and it's been over a week"
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. We would like to see what we can do to make this right. Will you please send your order number to custsvc@tirerack.com?”
"Found the tires I need as usual, but the delivery and Customer Service follow up were just a bit off.
Tires arrived on second day, not first (next) day as promised. FedEx gave three different excuses, two of which were not true. Tire Rack customer service promised a follow up call when the tires arrived to discuss remedies but did not call back.
Happy with Tire Rack as I have been with past orders. This time was a small glitch only but almost caused a problem with my installer appointment"
“We appreciate you bringing this to our attention and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you soon to see what we can do to make this right.”
"Good experience, thus far."
“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”
"My daughter, who doesn’t live with me, needed tires for her 2018 VW Alltrack. I ordered them from Tire Rack, had them shipped directly to a local installer and he installed them the next day. Super easy experience. "
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"no issues in using Tire rack. It was easy to order and item came fast."
“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”
"I ordered tired for a 2008 Bentley, a 275 35 20 ZR tire. You sent 255s. When I questioned it was told I had ordered 255s which I did not."
“We appreciate you bringing this to our attention and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you directly.”
"Very smooth process. Very satisfied. "
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Tires and wheels delivered on time and the install went flawlessly!
"
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”
"Looking for tires because my options at the dealership was out of my budget so Tire Rack came through with a close out on the tires I needed and within my price. Delivery was good and now my car has her new tire shoes. Thanks again TireRack.com(Marcos)"
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Ordering on line was easy and delivery was quick."
“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”
"My second order with tire rack and both came faster than expected and best price in town. We order again when I need a tire."
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Needed 4 tires… was able to have them delivered to my regular shop..
WinWin for all. "
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"The tires I ordered the day after I ordered them!"
“Thank you for the 5-Star review!!!”
"I ordered some goodyear eagles from my camaro at 4pm on a Wednesday , my tires arrive by noon The next.
Day I'd say that's fast delivery."
“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”
A rep from Tire Rack, TireRackElise, has responded:
“Thank you for the 5-Star review!!”