"I have had very poor customer service from TiVo. Over a month ago, I requested my account to be closed since my old TiVo device died and they never closed it. I have created multiple tickets with them and they even told me to email another email address, but it still was never done."

"Tried ordering a Tivo Roamio OTA directly from their online store. Credit card processed purchase. Online store said "order cancelled". Telephone support said I needed to make the purchase AGAIN. Without ever explaining why the order was cancelled, they insisted I purchase AGAIN. Now after 4 emails thru web based support, ZERO human response. They hold $597.74 of my credit card and FLATLY REFUSE ANY COMMUNICATIONS WITH ME. No alternative but to contact the credit card company and go through the purchase price back to my credit card company. Moronic incompetence on the part of their support staff both via email and telephone support. Met with pure apathy and I don't give a **** attitude. "

"In February 2916 I purchased a new TIVO Bolt which came with one year of free monthly service. After two months I disconnected the Bolt and went back to a DVR from my cable provider due to the POOR, no HORRIBLE RECEPTION I was getting with the Bolt. I called TIVO to cancel the free monthly service but was convinced by the customer service rep to let the free service run in case I changed my mind. In December 2016 I received a notice from TIVO that they would start billing my credit card on February 1st, the one I was required to give them to start my FREE service. Starting in December 2016 I made repeated calls to TIVO to stop service but was transferred from one rep to another repeatedly, during one call I was told I was talking to a Senior Representative who could solve all my problems, HE HUNG UP ON ME!! I've never dealt with a company who had such rude customer reps, who repeatedly transferred my calls until I hung up in frustration, and I've never had a senior customer rep hang up on me. Today I noticed that TIVO in fact did bill my account on February 1st despite repeated calls (in excess of 10), hours spent on the phone trying to cancel my account, and the messages I left. I contacted my credit card company and disputed the charge and had them change my account number to prevent future billing. I find it sad, and infuriating, that a company as large as TIVO treats their customer the way they treated me. My recommendation would be to avoid dealing with TIVO if at all possible. PS: the DVR provided by my cable company operates flawlessly and the monthly charge is half of the price TIVO charges!!!"

"******BEWARE *********NOTHING BUT PROBLEMS. no assistance from executive relations customer service guest relation. "

"Ordered a Tivo HD refurbished with lifetime service. It shipped same day UPS Ground from Ft. Worth, TX. Everything is excellent with this unit. I even got a telephone call from Tivo about a week later asking how I liked the unit and what else they could do do to help me. That's pretty good customer service! "