" After three attempts to use T-Mart, I finally gave up, when they wouldn't accept my Visa, American Express, or PayPal accounts. I have no debt and a AAA credit rating, with a score of 813. Their customer service was useless, and just responded "your credit card was declined", with no reason given.
Too bad, as I would have been a regular customer.
"
" Items were received as ordered. I am very pleased with the purchase. "
"I was left hanging until I inquired about the order and then I was told I needed to send a copy of my ID and a copy of my credit card. No reason was given other than my order needed to be verified, so I canceled the order. If someone would have given a logical reason why the information was needed, things might have been different. I no longer buy from your company.
"
"I received this email from Tmart regarding my order:
Could you send us the photograph to show the front of your credit card (you can cover some numbers with your finger)?
And could you also offer the picture of the ID,passport,driving license and the utility bill?
We just want to confirm the security of the order as there are many customer email us to say their cards are stolen by others to make orders here.
Hope your understanding.
Looking forward to hearing from you.
No company needs this information. I canceled my order immediately. "
"Horrible communication when looking for information or confirmation of order. "
"Cannot place orders with the default Mac browser, something is wrong with their setup on the https://secure.tmart.com domain. I get an error that the browser was unable to establish a secure connection.
However, it is possible to make an order with another browser.
This makes me question the security of their site however."
"What a nightmare! Ordered a mini drone. It arrived, but dead right out of the box.
Requested a mailing label to return it and get a replacement. So far, have sent them
4 emails with the same request, with no success. First, they wanted me to send them a
VIDEO of the drone. Told them not equipped to do that. Then they wanted me to send
them a PHOTO of it. (What is the point of any of this?) Told them couldn't do that either, as I only have a PC. That last reply to them was 4 days ago, and haven't heard a word in reply yet. (So much for their 24 hour reply claim!) So I'm still sitting here with a broken H20 mini drone, and no help from them at all. beware of this outfit! :-("
"I needed a very petite rhinestone crown to fit perfectly on the head of my Pug for a photo shoot. This crown fit perfectly and was beautifully made. Compared favorably with some I had seen online at 5 times the price! Shipping was very fast and I received it sooner than I expected."
"I ordered item on January 29, 2016 and yet to receive them.
On February 17, 2016 I received an e-mail informing me that they had payment maintenance difficulty.
Haven't heard anything since."
"I am really disappointed in how the site handles customer service after the sale. They have decided to save money and got rid of live contact (live chat or phone contact). They have set up an e-mail system for response within 24 hours. This leads to a lot of back and forth with e-mails that are impersonal, and on their part, short and criptic in nature. They do not fully explain their position on a matter, which leads them, in my opinion, to not adequately respond to comments regarding misleading descriptions of merchandise on their site. This, I feel, is not good customer service."
"it's nice to see everything is straitened out!!
thank you
"
"I was really impressed with the Tmart buying experience. The order came sooner than expected, the items work as stated. I used another company that says they are just like Tmart, but they did not even come close to Tmart's handling of my order."
"Tried to get a response back from them after I received damaged Camera. NOTHING!!!!
(SJ4000 1.5" LCD 720P Wearable Style Waterproof Movement DV Camcorder)
Won't be buying from them again.
Will comment on them at our local Computer Club Meeting at College tonight!"
"Received toys quick compared to other companies based off china. Thanks"
"I got the solar charger and it works Great! Tmart has some great stuff!"