"I have been waiting a month for 3 items. On 3/4/2015 is when I placed the order. Now it is 4/5/2015 and no items. I've looked up my orders and the 3 items are not listed. So I guess I will not receive them. They are a rip off. Every time I chat with them they always say (it was shipped from are international warehouse ) it will be another 2-3 weeks. I guess the best thing to do is call BBB with a complaint. I ordered a watch from them at one time and the batteries were dead. I am tried of there crap. I am done with T Mart. I will NEVER order from them again. NEVER"

"very good price and good quality"

"still havent recieved my order"

"My first orders with Tmart were without problems and the items I did receive worked well and I was satisfied with the service. However in Sept 2014 I placed an order which included items for Christmas, and I'm still waiting for some of that order... it's April 2015! I've tried to email the company, but apparently they no longer use email. So I've resorted to the only other option for contacting Tmart... WebChat. I've had 3 long "conversations" and each time I've been told the items have been posted, (and some of them were), but when I've been adamant that items are missing I've been told they delayed the delivery because some items were out of stock - I've been offered and accepted and received a refund for the out of stock items. However, the most important item of my order is not out of stock, and has still not been sent, despite my being told in the webchat that it would be sent and should arrive within 5 weeks. It's become more than ridiculous and I am furious that I have to keep spending my precious time chasing a company that cannot or will not honour it's promises. I will never be ordering from Tmart again. "

"order was ship in a timely manner"

"always been satisfied with the t mart customer service"

"took over a month to get our packages"

"Received the order quickly.I am very happy with my new extended life cell phone batteries,Thanks"

"I have caught them lying repeatedly about shipping times and items that they claim are in stock, but aren't, I have caught them sending me very used and/or broken items as new items, they're very overpriced, and they don't give you your money back for a return, just useless Tmart points. I am truly sorry I ever did business with them.

EDIT: Order number: 150318QL6FUF. I was told tmart points were as good as cash. That was a lie, and now I'm out $39.99.

Order number: 150321K53ETX. I was lied to repeatedly about the shipping and in stock status of my V262 motors until the motors were out of stock, and filming that required the motors would have to be delayed. I paid for expedited service, and the motors weren't shipped.

Order number: 150307KGT98P. I was sent a very badly damaged Hubsan H111 body shell. I was given useless Tmart points for accepting your broken and used product.

I want my money back instead of Tmart points that I can't use, and a sincere apology for how many times Tmart customer service lied to me about my products and your policies.

EDIT 2: Tmart has only refunded the $4.88, but not the $39.99. Just another lie from Tmart.

EDIT 3. I wanted to catch the Tmart reps. in their standard lies, so I mistyped $39.99 as $39,99 so you can catch them cutting and pasting their deceptive responses. They also won't put anything in writing because they're dishonest people. Oh, and my money still hasn't been refunded.

09:44 Wu Sweetie: We have refuend, but it refuned by the credit card, so it need to takes 2 to 3 days to receive
09:44 Wu Sweetie: So we hope you can wait with patience
09:44 ME: I got the $4.88, but not the $39.99. Why the delay?
09:45 Wu Sweetie: Because it refuned by the credit card
09:45 ME: nope
09:45 Wu Sweetie: It usually takes 3 to 5 days to receive
09:45 ME: I was to get both amounts back, tmart got their points back and gave me back only the $4.88
09:45 ME: so, why the delay for the $39,99?
09:46 Wu Sweetie: We have refund the $39,99 to you in 2015.04.10
09:46 ME: I already got some of my money back, so there is no reason for the delay
09:46 Wu Sweetie: So you will receive the refund later
09:46 ME: oh, so now I have been refunded on the same day that I complained. Can I get that in writing because Tmart has lied to me repeatedly.
09:47 Wu Sweetie: No, if youcannot refund by the monday, you can contact us again
09:47 ME: I can't get that in writing? I don't believe you have refunded me any money.

EDIT FINAL: Well, I finally got my money refunded to me. This is the level of effort you have to put in to get your money back for broken and/or used products that you'll get from Tmart."

"website was well organised, shipment came in time.
i will come back again :)"

"If you don't mind the long wait, it's pretty good because you get good value sent directly to your home tax free. You need to be careful about what you buy as the quality of some of the products can be abysmally poor.
Aftersales service leaves plenty to be desired - it is cultural as service is not China's strong area, but it does look like they are working hard to get up to Western standards."

"delivery takes too lang time. It is over 4 weeks and still did not get the thing"

"Fast shipping - and free!!"

"The on line 'chat staff' was very helpful in answering my question abut when my item would arrive. I have since ordered additional items and expect to go on doing so."

"Took a while to ship- but it was free."