Tom Tran Designs

1 reviews
1.00 / 5


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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2020-07-27

SCAM - Misleading Information

"BEWARE!!! This company goes by several different names!

I ordered a t-shirt on 6/24/2020 and was given and expected DELIVERY date of 7/7/20 to 7/9/2020 with an understanding that once the item was SHIPPED, there may be a delay due to COVID-19, which is understandable. I even paid extra for "Express Printing Fee". On 6/25/2020, I received a notification that my item has "started printing". It is now 7/15/2020, and they have NOT printed my shirt NOR shipped it. I requested that they cancel the order since it was not yet in production, obviously, since it does not take 3 weeks to "print" a shirt.

Now they are saying they can't cancel the order since it is "in production", which clearly it is not. Also, now they are saying that due to COVID-19 there are delays in production. This is NOT what was indicated and relayed to me when I placed my order. Obviously, they are using COVID-19 as an 'excuse' to keep my money and not provide the product I ordered within the time frame they gave me.

I have already filed a charge back with my bank in regards to this order.

STAY AWAY! SCAM!
"

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