ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.50/5
Chance of future purchase:
1.57/5
Shipping & packaging:
2.50/5
Customer service:
2.50/5
Return/Replacement policy:
2.92/5

Verified
5/5

2024-11-03

My Subaru Hup Caps

"My Subaru Hup Caps were well packaged and arrived in great shape. The price was reasonable too. This is my second time dealing with Tom."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-02

Easy to find what you need

"Was easy to find everything I needed and order what I was missing. Only thing I couldn't find was license plate screws/bolts it seemed impossible, but maybe those a universal?"


Verified
1/5

2024-08-12

Slow and overpriced

"Rock auto shipped in a 1/3 the time at 1/4 the price and didn't subscribe me to their email spam without my consent "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-24

Great experience

"Easy to find and order the right part.
Excellent customer care and experience.
"


Verified
5/5

2024-07-22

great price

"quick and easy great price. will use again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-07-12

$62.16 to ship 1 A/C hard line that cost $75.34!!

"Didn't have a choice so I had to pay it, but, yes, $62.16 to ship 1 A/C hard line that cost $75.34!! I could have even understood the mid $30's, since it takes up a lot of space. But, c'mon, that's just outright "Greedonomics" !!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2024-06-18

2009 Outback

"Ordered rear spoiler with brake light. Have not recieved so I really can not enter a proper review at this time"


Verified
5/5

2024-06-14

Great!

"Great! Really fast great service "


Verified
5/5

2024-05-30

Very satisfied

"Very good priced i am hoping it will fit right up "


Verified
5/5

2024-04-09

Excellent customer service

"I had to order a part and they were very helpful and kind. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-03-12

Used Subaru parts online and ordered from Tom Wood where I purchased my Outback.

"Sure would like Subaru to revisit their corrosion resistance-ability of the hardware used on their suspension/steering components. Online parts catalog expidited ordering process. "


Verified
5/5

2024-03-11

Overall things went well.

"I spoke to the part department and gave me good help with my buying experience. The gentleman confirmed to me the part was not in stock at the dealer and offered to order the part for me. I chose to order it myself online and it was easy to navigate the system. I will just wait to see how prompt the part will be available for pick up. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2024-03-08

Process seemed simple.

"Process seemed simple. Spoke to person in parts department & he was helpful. Just hope this is all valid."


Verified
4/5

2024-02-16

Did it.

"It was challenging to find the part that I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
3/5

2024-02-06

"No stop making people review stuff and just do a decent job all the time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases