"I bought refurbished drum unit from them for my laser printer. It damaged my laser printer irreparably, just by putting the unit in the machine.

I had to buy another laser printer -- got a great Amazon deal for $300. I had to spend $195 for printing urgently needed before the replacement printer arrived. I have $400 worth of OEM cartridges I cant't use and will try to sell for whatever I can get.

So ... a $500+ loss, for sure, plus likely $200 or so on useless cartidges, all because they didn't make sure that some little plastic parts that should be well held down weren't loose.

I'm waiting for their reply to my email and phone call. Fingers crossed they'll be decent."

"I ordered toner from Toneronline on Oct 20 and it was in my mailbox on Oct.22. Great service."

"Edited: Sadly, the toner here is no longer as good as it once was. Typically I have problems like the colour appearing "blotchy" or a very light colour over the entire paper. They promptly responded to my email, and issued an RMA number. Unfortunately the replacements also had problems."