"Their ink cartridges don't work on HP printers even though they say they will. Cost me $113.39 to find that out. No refund policy if cartridges don't work. After contacting them about the failure of the cartridges to work, they even wanted me to pay $9 to send them back so they could check them. What a scam. Trying their cartridges caused my printer to stop working, then shut down. I had to buy a whole set of HP cartridges and reinstall my printer to get it to work with my computer again. Expensive lesson learned."
"My elderly mother ordered 4 cartridges costing $114 for her HP printer. The cartridges she received would not work on her HP printer. After several communications with Toner Pirate to try to fix the problem or replace the cartridges with ones that would work, nothing was resolved. The last thing that Toner Pirate said was to ship them back to them (at her cost), and they would see if there was something wrong with them. TOTALLY RIDICULOUS!!! There is obviously something wrong with them if they won't work in her printer. DO NOT EVER BUY A THING FROM THIS COMPANY! They do not care about their products nor do they care about customer service."
"Ordered toner cartridges that never came. They claim they were signed for by a person in my company who does not exist. We did not realize this until three months later and they told us it was our problem not theirs. Gave me nothing but attitude when trying to get this resolved;. They were not going to check with Fedex even thought it was their shipment. "
"This company not only kept my money ($204) but also all of the returned defective cartridges. So if you order from them you'll get the same defective cartridges if they fit your printer. This owner is a crook and scam artist. I am filing a complaint with the Attorney General of Texas and the Better Business Bureau. PLEASE DO NOT ORDER FROM THIS FRAUDSTER."
"They do not return purchase price. They lie about the cost of the cartridge, the shipping, everything."
"Talking to a guy that can't even pronounce bicycle trying to tell me his products nothing wrong with it has to be my new printer rude hateful product with crappy this is why I do not deal with orientals and to call somebody a liar don't confuse him with that facts he knows everything"
"Ordered toner that states on their website would work with my expensive printer. First time I ordered was fine. Second time replaced all colors and within a day of installing toner exploded inside my printer. Cleaned out called company explained what happened sent pictures they sent me a shipping label to ship back. Explained that because it was working at first I discarded packing material. Told me no problem. Now they want to charge me almost $50.00 in return cost because It was not in packaging and they could not resell. How are you going to sell a product that is leaking to some other unsuspecting person. Spent half my workday cleaning out my printer. Will never order from this company again."
"They sell for way lower than the price of any competing website! Shipping was quick! Product works great! Customer service was wonderful and he help me find the right toner for my printer! "
"I work as an office manager for a company in Houston and have ordered several times from Toner Pirate. Amazing prices and never any issues. "
"Previously stated facts were disputed by Merchant and issue has been resolved. "
"I just posted a review on their products on google (which they have 4.7/5 star) but I found out that they have 1/10 on resellerratings. Looks like people use resellerratings only to report the problems. I would like to share my experience so it won't be too one sided.
I have been buying products from this company for many years. They have very good prices compared to others I have experienced with. We use quite a lot of cartridges during tax season and go though 20-30 cartridges a month. Sometimes we get a bad cartridge and they are quick to replace it. We could buy new cartridges for 3-4 times more and never have to return one. But we would be spending thousand of dollars more. I would say if you have problem, call them up. They will treat you fairly."
"I received my order today. opened the black cartridge and black ink ran over my carpet. I opened the yellow ink over a piece of paper, and had ink on my fingers. Called the company. Second person I talked with was the manager. He offered to replace the leaking ink if I provided him pictures of the leaking ink. He also offered to refund my purchase price if I returned the cartridges/ It is not worth my time to return the ink, AND I CERTAINLY DO NOT WANT MORE OF IT. WHAT I REALLY ASKED HIM TO DO WAS CLEAN THE INK FROM MY CARPET. THE FACT IS, THIS COMPANY IS ACCUSTOMED TO COMPLANTS SUCH AS MINE. AND THEY REALLY DO NOT CARE. HE TOLD ME AS MUCH, WHEN HE SUGGESTED THAT I WRIGHT AS MANY REVIEWS AS I WANTED."
"We orderd from TonerPirate.com as the prices were great and have had great luck with another such online company, well we did not get the same result here, our yeild was HORRIBLE, maybe 250-300 pages for what their site says will be 2500-2900, not impressed at all. tried to call about issue and all we got was the run around, you have to order another and send the bad back and then they will look at a credit, um no I dont think I want to spend anymore money with them what so ever, so then they agree to send a return shipping label and we do that returning the one cartridge that we had, they claim that I sent the wrong cartridge back to them, so I send the other black cartridge back that we had in our office, the only other one as this is a brand new MFP and the only other that we had was what came with the device a GENUINE HP, then they stated that the cartridge was broken and that they would only issue a credit "in store for our cyan that was never opened, we purchased a 4 pack and only used maybe 250-300 on the black, and 5-10 magenta and yellow as we got a shadow when we printed/copied, which was happening because the cartridges are not recognized by the MFP for a full adjustment, which TonerPirate claims has nothing to do with their product. We placed our order with our previous company (only ordering from TonerPirate because of the cost-BAD IDEA!!!!) and are not having any of these issues. DO NOT PURCHASE FROM THIS COMPANY!!!!!"
"Beware! Do not buy anything from this company! They sent defective NEW laser toner to me and won't replace it. I sent them the test pages to prove that they were defective. They tested them and say they are fine. I will never purchase anything from them again."
"I ordered 2 ink cartridges from TonerPirate. They worked for a short time before the first one quit working and ink started going everywhere. I had to buy another cartridge and send mine in before they would send me another one. THEN about a month and a half later the other one did the same thing. It got red ink all over me and droped a spot of ink on my SHOE!!! Im not happy and wont buy from them again."