"I ordered a 12" DeWalt PCD saw blade for laminate flooring. It was ? of the cost of the same blade on Amazon.
Got it in a couple of days."
"Tool Barn advertised 2-7 days shipping. Now they say 4 weeks before they even have the item. Supervisor "not available" to take complaint. They are selling tools that they do NOT have for sale and they must go buy them to send to you. BAD business model DOOMED for failure. LAST order I will EVER MAKE with this crappy phone center FAKE business."
"Found a drill press that I wanted on toolbarn.com. Their website promised that it would ship in only 2-3 business days. Placed the order on Feb. 20th and received an order confirmation...then I waited...and waited...and waited........
On March 7th, I called their customer service and was told that the item would ship out on March 11th, and that I should receive it no later than March 18th.
Was just told today (March 15th) that the drill press would be shipped from their supplier on April 5th, and that I would be sent a tracking number at that time. If it actually ships (which I HIGHLY doubt), then I probably won't receive it any sooner than April 11th. When I spoke with customer service about my dissatisfaction regarding the complete LIE on their website which claimed it would ship in only 2-3 business days, they simply replied that they "really didn't know what else to say." When I suggested that they provide me a partial credit as a gesture of good faith, they refused.
They clearly care nothing for their customers, and openly admit that their shipping estimates online are completely false. DO NOT TRUST THEM! Shop elsewhere!"
"Will never buy from toolbarn or anything affiliated with them ever again!
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"Arrived complete and on time as ordered. Should make a nice little trimming/limbing saw when i get rid of the lawyer-approved chain. I usually do stihl saws, but the lower weight and price should be a lot easier on my bad shoulder and wrist. Will let you know once it warms up a little."
"Service was very fast with no hassles "
"To begin with I ordered a battery for my weedwhacker, I received it, charged it all night, realized it was broken, was told it was discontinued and was nonreturnable, after a couple calls and not receiving a call back, I was able to convince them, after asking to talk to a manager, that I was not made aware that the item was discontinued or non refundable. Therefore it was not right for them to ask me to pay to ship it back in order to get my money back for two reasons, one being that they can't sell it, it's unchargable, and two, after paying for shipping to and from my house the refund would be small. Eventually they agreed that I was right, they refunded my money completely and I didn't have to send the battery back. It took some work but in the end they did the right thing."
"Ordered sds max bits, poorly packaged with the bits hanging out of a hole in the corner of the box. Lost one bit, had to wait for a new bit to be reordered. New bit days latter with again a hole in the corner of the box, thankful the bit remained in the box. "
"I'm an HVAC tech. Could not believe how hard it was to find the tools I wanted. Tool Barn had them. I'll be back, thanks ToolBarn!
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"great product, great service"
"I placed the order on a Monday, and received shipment by Thursday, even with having to deal with my company's shipping and receiving department. And with it being shipped for free, made it a pleasure to do business. Very helpful, pleasant, and knowledgeable staff to thank for this shipment. Have a great day!"
"helpful customer service."
"Bought a Dalluge decking hammer a few years ago and liked it. Decide to purchase a milled face 21 oz. , but the quality is not the same. Magnet misshaped and not flush in nail slot. One claw is longer than the other. The hammer on web site showed old style sticker on handle and was hopeful this was old Dalluge hammer stock left over from when actually made by Dalluge ,but looks like this was made after they were purchased by Vaughn. Qaulity not as good. "
"No problems with the order"
"my coat came promptly and i was very happy with both the price and the product"