"i was looking for vermont american 16610 number 10 standard screw pilot
and found it on this site"
"Can't beat the dedication to quality tools. Wish I had more money."
"FUEL PRIMPER FOR DETROIT S60 ECT IS THE LOWEST PRICE I'VE SEEN. HUGE SELECTION OF EVERTHING YOU CAN THINK OF. CHECK OUT WAS PAINLESS."
"Very simple to navigate through the website. I found what I was looking for and was able to order it."
"Easy checkout quick ordering"
"the customer support is barely adequate. when you call in the middle of a weekday 'nobody is available to take your call'. the 'aluminum' cta oil filter wrench is made like a cheap knock off. the casting is full of deep pits. do yourself a favor and buy a no name off ebay. you'll get the same quality oil filter wrench shipped to your door for less than tool source charges for shipping"
"All good. Hope tool arrives in a timely manner.
Tired of these silly reviews. Cannot simply say the experience was good and leave it at that. There is always another box. "
“Thank you for your fantastic 5-star review! We're thrilled to hear that you appreciated our communication regarding the out-of-stock tool. We understand how important timely updates are, and we're committed to keeping our customers informed. Your feedback motivates us to continue providing excellent service. We hope your tool arrives quickly so you can get started on your projects!”
"Easy to order waiting for my order and then"
“We're thrilled to hear you found our ordering process easy! Thank you for taking the time to share your experience. We can’t wait for you to receive your order and hope you love your new tools! Your satisfaction means everything to us!”
"First time buyer. It would be helpful to see shipping option before starting payment method to PayPal."
“Thank you so much for your valuable feedback! We're thrilled to have you as a new customer and we appreciate your insights. We're always looking to enhance our services, and your input is crucial in that process. Hope to see you back soon!”
"easy ordering. user friendly "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our store easy to navigate and enjoyed the ordering process. Your feedback motivates us to keep providing the best experience possible! Happy shopping!”
"Prices were good we will see how shipping goes. "
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our prices appealing! We're excited for you to experience our shipping service, and we can't wait to have you back for your next order. Your feedback means a lot to us!”
"Good price on a hard to find tool. Only problem I am having is that I checked out as a guest. Which would be fine except I can't get tracking on the package. And now that I used my email as a guest, the website will not let me create an account with the same email address"
“Thank you for the fantastic 5-star review! We're thrilled to hear you found a hard-to-find tool at a great price. We understand the challenges you're facing with tracking your package and creating an account. While checking out as a guest is convenient, we want to make sure you have access to all the features of your account. Please reach out to our customer support team, and we'll be happy to assist you in resolving these issues. We're excited to help you get the most out of your ToolSource.com experience!”
"Website was really slow and buggy. I had to enter my shipping address multiple times. It failed and timed out a few times.
For payment, same issues. First when trying my Credit Card, it failed a few times. Had to switch over the PayPal, which then also timed out twice."
“I'm sorry to hear about your frustrating experience with our website. We strive to make the shopping process as smooth as possible, and it sounds like we fell short in your case. We understand how annoying it can be to repeatedly enter your information and face payment issues. Your feedback is valuable, and I’ll make sure it’s passed on to our technical team so they can work on improving the site’s performance. If you need any assistance with your order or have further concerns, please let us know.”
"They had what we needed happy!"
“We're thrilled to hear that you found what you needed! Thank you so much for taking the time to share your experience with us. Your happiness is our top priority, and we're excited to continue providing you with the tools you need!”
"Hard to find tool was easy to find at toolsource!"
“Wow, we are thrilled to hear that you found exactly what you were looking for! It's always our goal to make the hunting process for those hard-to-find specialty tools as easy as possible. Thank you for choosing ToolSource.com! Your support means the world to us!”
A rep from ToolSource.com, toolsource, has responded:
“I'm sorry to hear about your experience with the aluminum oil filter wrench and our customer support. It's disappointing to know that the quality did not meet your expectations, and I understand how frustrating it is when you can't reach someone for assistance. Your feedback is invaluable, and I'll ensure it's shared with our team so we can improve both product quality and customer service. If you would like to discuss this further or if there’s anything we can do to assist you, please let us know. Your satisfaction is important to us, and we're committed to finding a resolution.”