"Easy and painless found exactly what I was looking for."
"Will see when I get the product good to this point asked for a coupon code would have liked one next time maybe thanks"
“Thanks for your review! We're glad to hear you're excited about your product. In regards to a coupon code, we offer them periodically through our email list, and on social media. Be sure to sign up/follow us to stay in the loop for future offers!”
"Quick easy check out process. 2nd shipping was cheaper than expected! "
“Thanks for the review! We're glad the checkout was a breeze and happy to hear about the affordable shipping cost!”
"It’s friendly your site and easy "
"Calling was easy. I could understand the person on the other end. She was helpful. My order was placed in a jiffy!"
"Was looking to purchase some Genius Tools brand items, Toolsource had them for a good price."
"Seems like a legit site just need to test the tool when it arrives "
"Found the product quickly and was able to see accompanying calibration services offered"
"I was afraid it was discontinued, but, these guys have it!"
"Ordered from a link my son sent me - had a bit of difficulty getting the address to show correctly on the order. Received an email letting me know that because I was ordering from Canada shipping would be significantly higher and could cost additional tax crossing border. Basically shipping and tax would most likely be higher than the order. Let me cancel the order by email and credited my card with no hassle. Net time I'm shopping in the US would definitely shop in person."
"Found what I needed, trusted site, and easy web site to find all your tool needs..."
"My first time shopping for this product for my housemate and the online shopping experience was very easy and unemcumbered."
"Online ordering is easy to navigate. "
"Pleased with the amazing low price of the product, a bit shocked at the shipping cost. If it wasn't still a reasonable price with the shipping, I would have cancelled the order..."
“Thank you for reaching out to us and for your recent order. We genuinely appreciate your feedback and understand your concerns regarding the shipping cost. We always strive to offer competitive prices for our products, and we regret any surprise that the shipping cost may have caused.
Please know that we are constantly working to optimize our shipping options to ensure they are as cost-effective as possible for our valued customers. Your satisfaction is of utmost importance to us, and we want to make sure your shopping experience with us is as seamless and enjoyable as possible.
If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to let us know. We are here to support you and are committed to addressing your needs.
Thank you for choosing Toolsource, and we look forward to serving you in the future.”
"Search price listings drastically differed from cart prices($300)"
“Thank you for taking the time to share your feedback with us regarding your recent experience on ToolSource.com. We deeply regret to hear that there was a discrepancy between the search price listings and the prices in your cart, especially to the magnitude of $300.
We understand how frustrating this must be and sincerely apologize for any inconvenience this may have caused you. Our team is dedicated to providing accurate and transparent pricing information, and we have fallen short in this instance. Unfortunately, supplier costs change frequently and we can't control how fast those prices are indexed on Google we do post changes to Google multiple times a day. ”
A rep from ToolSource.com, toolsource, has responded:
“We appreciate you taking the time to leave a review, and appreciate your business. Thank you!”