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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2013-09-17

"Excellent service, good prices, fast delivery!"


Verified
5/5

2013-09-17

"Package arrived quickly and I totally liked the tool kit it works for all my RV needs and it is great and easy to use. "


Verified
1/5

2013-09-17

"the product was delivered in a mailing carton which arrived OK but the box that was the actual product's box was all busted up and the tool looked like a return from a previous purchase. "


Verified
5/5

2013-09-17

"I had a really good experience shopping with tool king
No problems at all
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-09-16

"2 thumbs up!!!! You guys are great!!!!"


Verified
5/5

2013-09-16

"great product, great price, very satisfied"


Verified
5/5

2013-09-16

"very satisfied, it came on time, no complains."


Verified
3/5

2013-09-16

"Have Not received the item.
The air conditioner arrived in three days (55#), the bracket from tool king ( 2#) has yet to arrive. Went to Home Depot and purchased one so I could install unit.
"


Verified
5/5

2013-09-16

"I was looking to get quality parts as I have been disappointed in the big-box stores. "


Verified
5/5

2013-09-15

"Good communication and fast delivery. I will order again from Tool King when I am looking for other tools"


Verified
1/5

2013-09-15

"I waited two weeks for my order. Finally, I called to see where my order was and was told That the tool was on back order and would not be available for another month! I couldn't wait That long so had to cancel my order.
I was very dissatisfied with customer service.
"


Verified
5/5

2013-09-15

"They delivered on time and kept me informed of the status of my order. Perfect."


Verified
5/5

2013-09-15

"Good quality product and very reasonable pricing. Relatively fast delivery service, however, there was a little bit of damage on the padding (probably due to the shipment)."


Verified
4/5

2013-09-14

"What I ordered came on time and was pretty much as advertised"


Verified
2/5

2013-09-14

"My initial payment method for my web order did not go through. I used a different method a moment later and received a confirmation email. A week went by with no order shipment notification, nor did the order appear in my account after logging in. Tool King apologized but blamed it on me due to the payment method not going through the first time. I requested Tool King increase the shipping method at their expense since they did nothing with my order for a week, but yet had my business funds.

When my order finally arrived, only one of the two items were in the package. The tracking number on the package did not match what was sent in the shipment confirmation. Three days later a second pkg arrived with the remaining item.

I was not notified there were multiple shipments, which only increases the frustration and burden on Tool King customer support line.

This is not my first order with Tool King and I've never received service like this on past orders.
"