"If you have a PO Box, don't order from them. I called to make sure that my package would be shipping UPS as the postal service does not deliver in my small town. I was assured that anything over one pound ships UPS. I paid $30 for shipping and had to wait almost 2 weeks to get my package as I had to drive to the next major town from me to pick up the package. It's over a half hour drive away. Order was placed on May 18, finally picked up on May 30. I won't be ordering from them again. Item did come as described, only reason they get an extra star."
"I place an online order, waiting to be delivered. So far no issues."
"Placed an Order for a DeWalt Joist Drill and Battery and they charged my credit card, sent an invoice but never shipped the order. A few days later sent an email saying shipping was too high to send my order. Called UPS only to find this was a lie. Then called Toolup only to find that they refuse to send my order because they don't want to honor the price they sold it for. Instead they said you can reorder it for twice the price it was. Never sent me a credit card refund receipt.
Can't Trust These Guys, Very Risky Charging People and Filling the Orders."
"Arrived on time. i will recommend to other plumbers and friends. i love ridgid. "
"Ordered Dewalt impact and it was a good price and delivered on time."
"It was a gift just disappointed, That it wasn't the actual one send."
" I ordered a specific item and they sent me something else. I have tried to return it but they won't me a return shipping label.
It would cost me the value of the wrong item to ship it back. I don't understand their policy on returned items . Right now I am
stuck with a tool that don't need. I wish customer would step up and handle this issue. "
"everything went as expected , fast delivery "
"We received only two of our items."
"I was skeptical at first but everything arrived within 5 days. Fully functional and genuine. Will order from again. "
"Very easy to order. Received items fast."
"I ordered, tools were shipped, tools came in. Tools arrived in brand new condition. Tools work as they should. No issues. I’ll be buying here again! "
"it was good, got all i wanted"
"Everything was super easy... completed a quick order on the website and the product showed up faster than I expected. I would order from again!!"
"Nice radio/player but it is HEAVY!"