"I placed an order with TotalBodyExperts on October 22 for two cybex arc trainers. They are all there and extremely responsive when it comes to making a sale and that is the reason why there are so many initial positive reviews. However, after that, customer service is non existent.
My first issue started when my order kept being postponed and was kept in the dark. It was finally delivered on December 16 - almost 60 days after the order.
What is more disturbing is that the first machine arrived defective and died less than 12 hours after delivery and the second one made a vibrating sound. They led me to believe that all the time it took for them to send the machines is solely because they go through "vigorous testing" and that takes time. Hmm sounds about right.
I emailed them and asked them to come pick it up and take them back. I don't trust them, nor do I trust their machines. They viewed the email more than 13 times but never once in the 13 times bothered to reply to my email.
I uploaded images and I plan on removing the review once they resolve the issue by picking up the machines and issuing a full refund."
"I purchased 2 pieces of equipment that are found at your local fitness center. One the items were re-furbished. Both were incredible machines.
I encountered some damage due to shipping. Resolved issues immediately (was very impressed)!!!!
Totalbodyexperts.com were great to work with...I used my Flex spending to purchase everything. Plus they gave me good advice on the machines I should purchase. I would highly recommend them."
"We have had the machine nearly 6 months and have been extremely pleased with it. We ordered the same unit that we work out on at the gym. The service has been just outstanding. Highly recommend this company. "
""Great price, easy ordering experience, and was delivered promptly by UPS Freight. The item (a strider/elliptical machine) was packed very well and arrived without damage, even though it was nearly fully assembled and weighed 400 pounds. We are very satisfied with both the seller and product."