ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.34/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2020-06-02

Very good

"Totally Furniture is an honest company.
I am satisfied with their work.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-05-29

Didn't receive my furniture! Still waiting for a phone call back!

"I ordered a Queen headboard. I received the confirmation and email when it was sent. I received an email that it was delivered but nothing! I've called & emailed.... still nothing! Great prices and merchandise but NO customer service. The 10-15.00 you will save isn't worth not being able to contact customer service! I'm out of $150.00- DO NOT ORDER FROM THIS PLACE!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-05-29

Amazing

"Its just how i wanted it and price and shipping time was amazing"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-05-27

My Chair

"Great Experience. Came in a timely fashion and was delivered in good shape."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-05-21

Nice dining table

"This table is easy to assemble. It’s sturdy and good looking. It matches our dining chairs in white oat color. We like it a lot. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-05-19

Desk Missing a Part

"The desk that I ordered was missing a part. I am in contact with the company to get a replacement shipped out to me. We will see how it goes..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-18

Great product & fast shipping

"Purchased: 56" Pneumatic Adjustable-Height Standing Desk - Luxor SPN56F-BK/TK

The pneumatic lever operation is quick and easy to use. It's definitely nicer to have a quick, manual sit-stand desk vs. a slow electric one as I have experience using both types now.

I ordered the desk on a Sunday and it arrived the same week on Thursday. No damaged parts even though the boxes were quite damaged. Assembly was very straightforward, but I recommend taking your time and not rushing. Just listen to some music and enjoy the experience of putting it together.

I've been using the desk for over 2 weeks. Seems very sturdy and with the pneumatic device being housed between the legs just under the desktop, it doubles for stabilization with lateral movements. So no noticeable wobbling when I use it.
The pictures online make the bar under the desktop look like it might interfere with your knees when you're sitting, but it doesn't. It only comes down ~2in. from the bottom of the desktop. No problem at all.


My recommendations for raising/lowering the desk:

Put one hand (left hand) in the middle of the bar under the desktop, other hand (right hand) squeeze the lever. Stand up with the desk until desired height is reached. It does take a little effort and it would be nice if raising it was a little smoother.
When lowering the desk, I have to slow the desk's momentum otherwise it would lower too quickly and crash to the lowest setting. Just be aware that you need to counter the weight of the desk when lowering.

Overall, Totally Furniture was easy to purchase from, had reasonable prices, and makes a great product. We'll see how it stands the test of time, but I'm happy so far that I don't have to sit all day at work! :)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-05-18

Wonderful Experience Overall

"We are loving our new shelf : ) It came with a piece of broken glass but a replacement was sent within days. Great customer service and great experience overall. Highly recommend. Thank you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-18

Excellent

"I received the desk and was very pleased with the item, the ease of assembly and the finished look. I love my new desk. A great buy for the price "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-05-15

Great Experience

"My purchasing experience was seamless. I received my items timely. I love my counter stools, they are beautiful, comfortable and sturdy and I get lots of complements on them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-05-08

Great Experience

"The armoire is beautiful and just as described. My husband was able to build this with no problem. The shipping was fast delivery was reliable. I am very pleased with my purchase from this place!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-08

Good Fast Service. Awesome Product

"Ordered a summer comforter, it is soooo beautiful. Glad TWF handled and processed my transaction and I would totally order from them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2020-05-07

Great look for the assembly effort

"I really like the look of the item, but it was very frustrating putting it together. I suggest creating better diagrams as some steps were difficult to understand--it took longer to assemble than stated in the instruction manual. I did not like that it had plastic handles. I will not be purchasing any future products that do not offer assembled on delivery. Overall, good product, good shipping, but the assembly was the disappointment."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-05-06

First time purchasing from Totally Furniture and had a great experience.

"My item came well packaged with no damage - which I was worried about. There was an issue with my card and Debbie directly reached out to me via email. Great customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

3/5

2020-04-30

Dissatisfied product come damaged and company takes no Responsibility

"Products are at a fair price but they come damaged When you call the company to see what your options are they have no answers for you it’s not worth it"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges