"My prepaid return box showed up almost the next day. Couldn't be happier with what was inside. A protective sleeve for your device and all the necessary information to track it as it made its way back. Customer service was there every step of the way. Thanks! "
"As the company mobile phone administrator for Neave Landscaping, Inc. in Wappingers Falls, NY, I looked into possible ways to dispose of our broken iPhones. We use iPhones only and I had heard that there are companies that buy cracked or non-functional smartphones. We have about 25 iPhones on our mobile account and as a landscaping and design-build corporation our crew members break numerous, if not way too many, iPhones. Through my research I came upon Totem and their website made it incredibly simple to recycle old broken, smashed, cracked, water-logged or just non-functional iPhones, among other products. I made the website a “Favorite” and simply click on the icon on my web-browser and follow the simple instructions. Less than two minutes later I have email confirmation of my request; a couple days later I receive a box and bubble-wrap slip to put the broken iPhone into; a couple weeks later I get a check in the mail – love it! Sometimes I do not even know what type of phone (8GB, 16GB, etc.) that I am sending in or exactly what is wrong with said phone, but what I do know is that pretty soon I will be cashing a check from fair market price for a product that most others would just throw in the trash. If anyone ever tells me that they dropeed and broke their smartphone or it isn’t working and the manufacturer or their service provider cannot assist them, I tell them to at least sell it to Totem; they take most smartphones of various shapes, sizes and conditions. Thanks Totem!"
"The process for selling my iPad was quick and seamless! The payment arrived quickly via Paypal, and the price I received was a bit higher than the next best bid from a competitor. Would definitely recommend Totem, no doubt. "
"I remember my brother telling me that he used hellototem.com so I thought I'd give it a try. I'm glad I did. It was exactly as I hoped. I sent my phone in and a week or so later I got a check. Honestly, I was a little worried at first so I emailed them and even the customer service person was very nice. Can't really complain. I was very pleased with hellototem.com. Would definitely recommend them to friends and family. "
"Hello Totem has always been great to do business with. They are very reliable and I would not want to sell my phone with anyone else. I love Hello Totem!! "
"This is the most awesome company perhaps on the planet to deal with. They make things beyond easy and process quickly. What's not to absolutely love about them and the way they handle customers?!"
"My overall experience with HelloTotem has been excellent. I contacted the company on Wednesday, 6/26/13, and got a quote immediately which I accepted. Due to a slight delay, I received an emailed shipping label on Th6/27 and sent the phone and its accessories in their original packaging to them later the same day by USPS. It arrived at their company on M7/1 and I was alerted the next day that it had been inspected, approved, and payment was being processed on Tu7/2/13. The original buy-back estimate was for $240, but Totem added $10 for the quick turn-around and I received your check #28428 for $250.00 in today’s mail (Th7/11/13)...Sixteen days is a very reasonable time-frame for the whole process; I’m sure it would have been even faster without the interference of the national holiday on July 4th. "
"Totem rocks! I got a quote from them for my old iPhone and someone called me pretty quick to send me a shipping label. I printed the label and sent the phone in. 3 days later they hit my paypal with the money. HelloTotem is definitely legit."
"I was ready to upgrade from my iPhone4 and sent it in to Totem. I was paid WAY more than I expected, and the entire process was extremely quick and easy. Rather than spend my time eBaying my next phone, I will 100% use Totem and save myself the trouble, fees, and headaches of dealing with eBay. Totem. Is. Awesome."
"sold my galaxy SIII to them, got the box in like 2 days - took a little longer than i thought for it to get delivered to them but once they got it, they sent me the money right away. thanks totem"
"I was very pleased with the service that Totem provided. The process was seamless and very customer friendly. The start to finish time was to my satisfaction. I especially appreciated the unexpected raise in price after inspecting my device! It was great doing business with you and I am now a loyal customer for my future devices."
"At first I was a bit reluctant to send Totem my old iPhone but I figured I would give them a shot after reading some other positive reviews about them. I am glad I did. They immediately sent my payment to me via PayPal and did not give me any hassle about the condition of my device."
"Totem did exactly what they said they were going to. The person that called me after my order was super nice and they gave me whathey said thwy would, and fast. I will definitely use them again."
"Wow! I could not be anymore pleased with Totem. They gave me an incredible price for my iPad, made the transaction simple, and treated me like family throughout the entire process. I did heavy research into this and compared Gazelle and other companies...Totem was hands down the highest. "
"After being taken advantage of by what turned out to be a fly by night mall Kiosk It was a blessing to find Totem! When I wanted to upgrade an old Ipad so that I Could upgrade to the new "mini" i figured trading it in for some cash value.... why not? Drove over to the local mall as i remembered a trade in for cash store. I got there the kid was rudely on his cell phone made me wait roughly 10 minutes and finally came to assist me which seemed like a chore to him he asked me to leave the device so that he could evaluate it ...well that turned out to be 5 hours ....long story short the check bounced and after further review I was getting way less than I should have for the device....fast forward 2 months ....I upgraded my fiancee and my Iphones so i had two iphone 4's left over....attending an MMA event in San Diego I caught wind of Totem who had a ad booth and thought i would take a leap of faith... went on line followed the process got a quote and boom! Check in the mail.....and guess what the amount they promised and the check cashed! I run a 2,500 member mma gym in the San Diego area and will be recommending these guys to all my client base! Thanks totem!"