"DO NOT ORDER FROM THIS WEBSITE! I placed an order for 2 Optimus Prime Transformer Helmets 12/12 and received a notice they were shipped 12/13. I still have not recieved them. The order was shipping to my nephews in Tucson, AZ. After no response from this company, I did some research and found my tracking number which said my package was delivered to Vermont. How can that be? Luckily I used Paypal or I would be out money and gifts. "
"DO NOT ORDER FROM THIS WEBSITE!!! IT IS A BIG JOKE!! I only wish I had looked at this site before I had placed an order. I ordered a Spongebob Emergency Room Lego Set which they said they had in stock. I placed the order on 12-10-08. According to the website they ship items 24-48 hours after payment. I paid immediately on 12-10-08 after placing the order. By 12-19-08 I was wondering where my order was and since the website had no shipping status for my item I decided to e-mailed them - no response. I waited another day and e-mailed again - no response. I then called their company number which is some kind of general mailbox that doesn't even state the company's name. I e-mailed them one last time on 12-22-08, again - no reponse. I was so furios because this item was supposed to be a Christmas present for my son that I decided to file a claim with paypal. Thank God I paid with paypal. I then got a response from the company stating how sorry they were but the item was actually out of stock and on back order. Needless to say, they gave me my money back but my son was highly disappointed. They seem like some fly by night company that's in way over their heads if you ask me. I would be very, very cautious about ordering anything from them. I would advise people NOT to order from them and try to find what your looking for someplace else. Even if you read the reviews of satisfied people, the company still seems a little shaky. I just wanted to let people know what happened to me so no one else will end up disappointed. Thanks."
"Sold and shipped exactly as promised, however it took some detective work to find the shipment tracking number. Vendor did not respond to an email requesting this information. Found it only by signing into the website and reviewing the documents available there. Would have gotten a perfect score if they 1) Had the tracking number on the Shipment notification email, or 2) Answered my email."
"i made an order on oct 14 and they took the payment very fast but the problem is that i have not receive anything and is nov 1. I have sent various emails regarding my order and still have not gotten any response i am soo mad, but i assure them that this wont stay like this. They better either give what i pay for or return the money. I will never use this website again and encourage everyone to be careful we should protest for companies like this and make sure there are no scams."
"I got what I was looking for at a good price and fast. Very happy with this purchase."
"I placed an order on 8-24 and they emailed me saying it had shipped on 8-27 and took my money. I checked with the post office and they never received the package! I tried to track the package but found out there is no package to track. It is now 9-17 and I still do not have the items that I ordered, but they have my money! I made serveral attempts to contact them through email, with no response. I also left multiple messages on thier "store phone", with no response! Beware of this company, all they will do is steal your money!!!"
"I found an unbelievable deal at this store and placed an order. I sent them two e-mails, then received their reply very fast both time. Now I am a very happy customer with receiving the item within a week!! Toystoreinc.com is a great store!"
"I wish I had read these reviews before I ordered the Metallic Rose Nintendo DS. I ordered it on 2/7/08 and they were paid on 2/7/08 but the item still has not been shipped 2/29/08. They have not responded to any of my emails. Now I just want to cancel my order and have my money returned. I will never do business through Toy Store Inc again. They need to learn that customer service is all about the communication which they have shown me NONE!"
"TERRIBLE! DO NOT SHOP HERE! I payed for a toy for my niece 1 week before Christmas with expedited shipping. They charged my paypal and never contacted me again. It took over a month to resolve the dispute through paypal. BEWARE THIS SELLER!!"
"I ordered a Nintendo DS Lite Limited Edition Metallic Rose on 12/10/07. It is now late on 12/19. I have been unable to get a response on when this will ship despite numerous emails and a message left in their anonymous "Grand Central" voicemail box. Their website claims they will ship in stock orders in 24-48 hours. I will be filing a dispute with Paypal in the morning. Stay away from this seller.
Update on 1/1/2008:
I filed a claim with Paypal and the seller did not respond to Paypal either. I have won the claim and Paypal is attempting to recoup my money."
"Purchased the Wii console (sports bundle). It was in stock and priced well below other online offers at the time (in many cases by $150-$300). After a few weeks scouring the Web for the Wii console I was surprised to find it at such a ‘good deal’ especially with the supply/demand issues and the approaching frenzied holiday shopping season.
The toystoreinc.com site was easy to use and navigate, but the design is very basic (and the list a lot of stuff). It seemed a little novice, and because of that it took a day or two before I was comfortable enough to take the next step (also, I couldn’t find enough customer reviews for the site). Wii console prices were increases almost by the day it seemed, and with fewer becoming available I needed to make a decision ASAP (note, they do list several phone numbers and detailed policies and customer service standards and processes).
Toystoreinc.com uses Google Checkout (if you don’t have a Google account you’ll need to set one up; not a big deal). I received a same-day confirmation when my order was received, and a second e-mail when the order was shipped. They included my DHL tracking number and a link to DHL to track the shipment (which I did obsessively). Note, I didn’t have a shipping option during checkout (ground, two-day, etc.,), or I missed that part, which wasn’t a big deal, but if you need something in less than a week I’m not sure if you’ll get it (perhaps you can call in your order and give your shipping preference).
The console arrived in exactly one week. The console box was shipped in a used frying pan box (not a big deal) and packed securely with ‘plastic bubble.’
I was thrilled (and relieved) that the transaction went so smoothly. Checkout was quick and easy, I received e-mail at key points in the transaction, and the product arrived on time and in great shape. In the past I’ve really only made online purchases from major retailers and this transaction was on par with any of those transactions.
I will definitely use toystorinc.com again.
"
"Excellent transaction!!! Had the Wii machine at a very reasonable price for the Christmas Season. Great communication and extreme politeness. Would absolutely deal with them again."