"Awesome prices and fast shipping. Excellent rating for you. Outstanding quality of parts!!"
"My package sat in shipping label created status for days. It took two inquiries by me to get the package moving! I ordered the parts from you because your promised delivery date met the timeline i needed. As a result i am stuck with parts i no longer need"
"Ordered two motor mounts for my Corolla. I wanted genuine Toyota products because the aftermarket mounts are all cheap but still overpriced, they all fall apart quickly. ToyotaPartsDeal had the correct items in stock and at a competitive price. They shipped right away and I installed the mounts that afternoon. Problem solved!"
" I ordered an replacement part for my Camry, which is a snap-on mirror cover. I figured it was an easy job for a novice. Unfortunately, I was unaware that there are two manufacturers of the mirrors and inadvertently selected the wrong one. The parts website does not alert users to this possibility. Although the part I ordered arrived in a timely manner, the fact that it didn't fit was frustrating. Because I delayed in following up within the 30-day return period, my return for a partial refund was turned down. I had hope for a more sympathetic response from customer service and not the "Too bad, your 30 days are up." "
“We're sorry to hear about your experience. We understand the frustration of receiving a part that doesn't fit as expected. We appreciate your feedback about the lack of information regarding the different manufacturers of the mirror covers on our website. We will work on improving our product descriptions to provide more clarity for our customers in the future. We apologize for any inconvenience this may have caused you. Thank you for bringing this to our attention.”
"Selection, delivery, and payment were all excellent. "
"Super quick delivery and good price ."
"I ordered the side mirror cover wanting the driver side and they sent me the passenger side. I compared many times looking at the site picture, but it seems to be inverted."
“We understand your frustration and we apologize for the inconvenience.We have approved your RMA request on 05/24/2024.Please send the part back and make sure that the part is returned in its original condition, unopened and uninstalled, with all the packaging and manufacturer's labels intact.Once we receive the part ,we will refund you as soon as possible.Thank you for your patience and cooperation.”
"Awesome parts came from my local dealer too! "
"Rubber floor mats for my Avalon fit to a tee."
"I ordered, I received, I installed...
Fast and easy transaction, items as described"
"The picture showed 2 sensors and wires only received 1 sensor . Not details were written."
“We're sorry to hear that you did not receive the item as pictured. We understand your frustration and we apologize for the inconvenience. Our website images are designed to provide a general representation of the product, but sometimes there may be differences in the actual product. We are constantly working to improve the accuracy of our website images. Regarding your order, we are happy to assist you with a return or exchange. Please contact our customer service team for further instructions. If you have any further questions or concerns, please don't hesitate to contact us.”
"We got the shipment as ordered. Delivery was a little late due to USPS not the sites fault. Their shipping was quick after ordering. However I did get the wrong items due to my own ordering error! Not theirs. But I did take 1 star away because I ordered floor mats by looking at the picture on the site which was a little deceiving. Looked like the right color, beige, but I ordered gray. So dumb on me, not them. Will definitely use them again. "
"I was a bit hesitant buying from this company, however I gave it a shot. They have a tool (on the page of whatever item you're looking at) that ensures you're getting a part that will fit your vehicle. They let me know that there was going to be a bit of a delay, and updated the tracking in a timely manner. When I got the part, I installed it On my car. It was a good snug fit (the molding on the top where the rack goes on the roof) which is what I needed as my old strip was loose and flew away one day. Not only that, I saved more than $10 off the quoted price at my local Toyota where I have my car serviced! I would not hesitate to recommend this company."
"And when I called customer service to verify part number, told I would have to email for verification . Almost 24 hours later, no response. Went to local Toyota dealer and verified the part sent, was not the same as what was ordered. Compared invoice to stamp on the part, not the same. What a waste of time and resource."
“We're sorry to hear that you received the wrong part and that our customer service was not helpful. We understand your frustration and we apologize for the inconvenience. We are constantly working to improve our customer service process and to ensure that our customers receive the correct parts. Regarding your order, we are happy to assist you with a return or exchange. Please contact our customer service team for further instructions. ”
"Got what I ordered but I thought the shipping cost was too high "
"Best price, quick shipping, not a problem. Everyone in the Facebook group wanted me to use some Joker Clown, that supposedly "helps everyone". I helped myself for the same or less money than he was offering and it took far less time. I willl be back for more of your OEM TOYOTA TACOMA parts; thank you. "
A rep from ToyotaPartsDeal.com, EmilyX, has responded:
“We apologize for the inconvenience you experienced with the delivery of your order. We understand how frustrating it must have been for your package to not arrive on time and for the lack of follow-up. Your feedback is important to us, and we will work on improving our shipping process to ensure this does not happen again in the future. If you still have the parts you no longer need, please feel free to reach out to us for assistance with returns or exchanges. Thank you for bringing this to our attention.”