"By ordering on line, I saved over 30%. Got the part I needed, can pick up 25 minutes from my home with no extra cost for shipping."
"I surfed the internet for a dealer that sold cargo mats for my RAV4. I found the best deal at Lake City Toyota. To make sure I was getting the right mat, I sent an email. It was quickly answered by Bryce. The purchase over the internet was quick and easy."
"This is directed to Toyota Management. What accounts for the difference between "in person" pricing and the less expensive "on-line" pricing when you offer no cost ship to store? I was at the store today and was surprised when they quoted a higher price than what I had already seen on line. Then the parts person said I could do free ship to store to get the on line price. Having the different prices and forcing me into a second trip to the dealer to pick up the ship to store order less expensive option makes me less likely to consult Toyota for future needs or to visit the dealer."
"Convenient to get easy DIY parts online and have local pickup!"
"Best price for the part I needed. The part arrived next day after I ordered it."
"About my third time buying from lake city parts from the website, but talked to them on the phone numerous times. Very easy to find the parts I need from the website, and the customer service team makes it easy to confirm the part I need for my car. I order through the website, and do local pickup. Also the parts are cheap compared to the other local dealers, I would look through Lake city first and always especially with the free local pickup!"
"Always friendly and helpful"
"Good price on an OEM 12v battery"
"Parts department guy was professional "
"Needed a replacement hatch handle for a 05 Sequoia. The $18 metal aftermarket one failed after a year. Back to Toyota parts, should last much longer."
"I talked to the parts department, he explained everything very politely.
The online parts site is easy to use. Can't wait for my parts."
"Need to add option for fast shipping."
"your website search function for finding parts ****. the product descriptions ****. example: is the oil i'm looking at 1 quart or 1 gallon? real ****."
"Shopping experience made simple and efficient."
"Very helpful parts and service dept. Parts came relatively fast. Recommended not to parts that I could re-use."