"I ordered from the internet and selected the part as best I could from the descriptions available. The part I received was not was not right for my 2014 prius. I went online because my local Toyota dealer told me that the part I wanted was on back order. "
"The service offered was excellent. "
"Fast processing of order and fast shipping"
"I order floor mats. Everything went smoothly and no issues."
A rep from Toyota of Naperville, ToyotaofNaperville, has responded:
“We apologize for the inconvenience, we try our best to get the right part the first time, we always encourage our customers to provide us with the vin number when ordering any parts because that gives us the ability to double check the part number before ordering. You are more than welcome to bring back the part for full refund and we can re-order the correct part for you using your vin number. You can algo give as a call at your earliest convenience to help you with the return or ordering process, sorry for the inconvenience. Have a great day! ”