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0.00/5
Chance of future purchase:
2.00/5
Shipping & packaging:
0.00/5
Customer service:
1.67/5
Return/Replacement policy:
0.00/5

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Verified
4/5

2024-06-03

Grand Highlander Hybrid Limited

"Would have given 5 stars if the finance advisor didn't waste 20+ minutes of my time to sell extra warranties. Even through I requested multiple times to complete the paperwork without the warranties."

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Verified
5/5

2024-05-30

Finally, a local Toyota online parts store!

"We've been needing a local online parts store forever! This was an excellent decision to enable the online parts store! The online store is well laid out and I could easily find the parts I needed at good price. Now, I can buy all my parts locally and pick them up! I ordered a steering rack and other parts, and they were ready to pick up the next day. Now, that is excellent service!"

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Verified
5/5

2024-05-26

Very smooth and quick process

"I placed the order online and thought I was going to pick it up. The next day it was delivered to my front door. I made the mistake of ordering the rear bumper on Ebay. The terrible way it was shipped, it won't fit properly. Toyota of North Austin went the extra mile and delivered it well protected without damage.
I know the parts challenges many dealers have right now and truly appreciate the efficiency and care given to my order. Good job!
"

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Verified
5/5

2024-05-25

Customer service

"Excelente in replying to my questions "

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Verified
5/5

2024-05-11

"Great Costumer service, beautiful inventory!!
"

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Verified
3/5

2024-05-09

Orders was not ready

"Why the rate is before ordering come "


Verified
5/5

2024-05-02

Lightning fast

"Rapid processing and fast shipping. Even included a new drain plug washer which I wasn’t expecting. "

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Verified
4/5

2024-05-01

Slow service, good price

"There was no one at the parts desk despite a full lobby. several red- and black- shirted personnel passed by. Finally one of the two desks was manned. Wait was 20m to pickup parts already ordered. I wanted to buy other parts (they have good prices online) but the rep didn’t seem to know about the 25% discount being offered. Will go with shipping in the future."

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Verified
5/5

2024-03-21

Awesome service from knowledgeable parts professionals

"Ordering was super easy and the service was outstanding."

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