"Good prices on parts, order was ready for pick up in a couple of hours, fast pick up. "

"Muy amables al recoger mi orden y lo mejor buen descuento al comprar en línea "

"Would not work with us on price and wrote us off. "

"Overall the service was fine the issue is the disconnect between the website and the service center. The price of service was more than quoted on the website, there was no record of the appointment and none of the vehicle's information that I input was there. The service consultant was knowledgeable and courteous but I arrived for a 2:30 appointment and didn't leave till 6. That being said the vehicle appears to be operating and shifting more smoothly."

"I sent an email and haven't heard back. Missing one front brake pad box inside was broken and outside shipping bax was broken. Waiting for an answer"

"I went in to pick up a parts order, and one of the young women at the service desk was unhelpful and rude. I told her I was there for a pickup and she smugly told me I had to wait in a different line, so I did. While I was waiting for someone to appear and attend myself and another person in line, I figured I would I ask about whether she could answer a question about the warranty on my vehicle because there was no one else in line and the lobby was practically empty. The two ladies behind the desk ignored me standing there until an assistant manager walked in, and even then the girl who had first attended me told me she couldn’t answer my questions without so much as a helpful hint in the right direction. It was clear she did not want to assist me and was doing the bare minimum required of her. If it had not been for the fact that Ernie Gonzalez overheard the interaction, I would have left extremely dissatisfied and with the impression that the the staff here are unfriendly and unhelpful. Ernie turned my experience around and answered all my questions—I will be calling him directly to coordinate my services in the future to avoid any further rudeness and incompetence. Ernie was great. "

"When i got the part from the store, there was a paper attached to the part's box and it was written "Special parts cannot be returned" i did not understand what special was about the purge valve . When i was buying, i did not see the warning about special parts. I am not sure they put a warning before proceeding check out or not. I did not like it "

"Problem not fixed and they were rude when i asked about the multi media system not working since entune was discontinued. Second time i came and asked the guy said my system was broken. Did some studying downloaded some files on a drive and did it myself. He even took a phone call while i asked questions. Toyota really went downhill last car i buy from them"

"Great experience! Joseph was very helpful, kept me informed, and notified me when the work was done. Problem solved!"

"Helpful workers who helped me get my shipped parts. They inspected the part before handing it over, which I appreciated because they were glass headlights! "

"Allocated all my parts. I purchased them from your online store and saved some money. "

"Javier was great! He made me feel comfortable about buying a new car. I would recommend him to anyone! "

"I called the parts department, and Cameron was very helpful on correcting my online order. Thank you!"

"I ordered what I need for my vehicle online and it showed up a few days later I was contacted by email I went in to the dealership and picked up my item , very easy. "

"Waited a long time before someone actually answered the phone. Waited even longer to have someone check stock for me to finally had them hang up on me. Had to call back twice to finally get an answer. Very inefficient. Will not purchase through Toyota of Riverside again."