"Horrible experience. I think they hope you will forget you placed the order, so they can keep the money without providing a product. This store on line is not legitimate. They do not tell you an item is out of stock when you order and will not tell you unless you complain. I have not received a refund for the out of stock item (which I learned about 7 weeks later) nor have I received an offer to replace it with other items I'd like order that totaled much more and would be a good sale for them. My grandkids love this stuff. But do not buy from this store unless you can physically walk in their door in Hawaii."
"- I guess using paypal, emailing and calling to confirm item is in stock, using fedex, and waiting a week before confirming my order is right-ready-and legit, helped me have a good relation with this store. Though, based on other comments, I can't guarantee that anyone else will have an easy time like I did. Here's my story with toys n joys:
It took me hours to find a store that sold this psp, but after a long time, with the help of google, i found that toysnjoys had it. The layout of the store looked sketchy, and I was afraid that I might be ordering from a fake company, so I checked their address and store hours and decided to email them to ask if they have a psp in stock.
After a quick reply, about 1 hour, I recieeved an email confirming they have 1 left in stock. So, I quickly order it. The next day, I didnt get any order confirmation or tracking number, so i was worried and check reviews on this store. Turns out, this store has a rating of 1out of 5 star, over 150 complaints on the BBS, and many complaints on sites like resellerrating.com. I began to panic and started to worry that my order wont come and Ive been lied to, but at least I used paypal.
Though, I waited exactly 1 week before calling them to ask if my order was shipped yet, and the store told me it is waiting to get picked up and a tracking number will come shortly. I didnt get a tracking number that night or the next day, and I thought all the comments about the store's direct lies were true. Though, I recently received the tracking number, and it is legit on the fedex.
My final thoughts on this website is that it is a gamble. If you do order something, email AND call them to confirm hey have the item in stock, use paypal, ship with fedex, and give them a week before asking them more questions. I may have been lucky too for the reason that my order cost $350, while most of the bad comments were related to order worth $100 and less.
If you do order, just use paypal, call and email before, use fedex, and give them a week before calling or emailing them about your order, and things should workout. If you don't get anything, like your item or tracking number, within a 2 weeks, just use paypal to get your money back with no trouble.
Once I receive the psp, ill edit my post to confirm if I really had an easy time"
"i ordered 3 monster hunter felyne figures. when i ordered them it said they were in stock on the website. these were supposed to be a late birthday present for myself. within a week i get an email saying all 3 were on back order and would take 1-2 weeks to be shipped out. i was fine with that, because i really really wanted the figures since i could not find them in stock anywhere else.
i never received any email back minus the automated 'we received your email, it takes us some time to respond' email back.
weeks go by and i finally request a refund, no response. and i just emailed them again, requesting a refund again.
its been close to two and a half months. i am tired of waiting but unfortunately i did not use paypal.
i recommend no one use these people they are very unreliable and will just take your money."
"I placed an order with this company on the 26th of August. I paid the priority shipping, which promises delivery within 7 days. I just received an email telling me that my order has been processed. It is September 5th. They are saying it will ship out shortly. Are they serious? I called customer service, and they said they could not help with online orders. I have NEVER EVER EVER heard of such nonsense. I wish I would have read the other online reviews before I ordered from this ripoff company. I will never order anything from them again, and I will deter others that I know from ordering from here!!!!! Total scam!!"
"THIS IS THE WORST STORE EVER! DON'T EVER BUY UNLESS YOU FEEL LIKE THROWING MONEY AWAY. althought some of the prices are good YOU GET RIPPED OFF WITH SHIPPING! i ordered 4 shugo chara plushies, a domo shirt, a hello kitty hat, and a gloomy bear hat in NOVEMBER 2010! for christmas. i went on vacation and returned with a package on my door step containing the 2 hats i ordered and 2 of the dolls. no invoice. i emailed "alex" to say that i was missing the domo shirt and 2 plushies, i even attached the comefermation of my oreder they sent. about 2 months later i get an email back saying "oh" or something for the paragaph i typed. i tryed again no responce this time. also don't even bother try calling the store, they won't answer. now it is JULY 2011! and i am not waiting for my delivery anymore i contacted paypal and hope to get a refund. this website should be shut down. never ever will i order again. there is not a chance."
"I ordered 2 10" plush Yoshi's for my kids on 6/19 and after a week (6/28) I had to call them to get an update because I received no reply that they received my order or anything. The representative said that the carrier had just picked up my order and that it should take about 4-5 days and at the same time the rep sent me an email showing my order and tracking #. This should have been done without any intervention from me. My order arrived at my door on 7/1 and to my surprise (sarcasm)it was wrong. The Yoshi's I ended up receiving were the 12" running ones instead of the 10" sitting ones (at least the colors were right) one of them were in plastic and the other was not and there was no packaging to ensure that no damage would come to the contents inside. Now I understand that these are plush, but professional companies make every effort to ensure that the product(s) they send are protected. Obviously Toys & Joys don't hold the same standards. I was going to send them back but I figured my kids wanted them so badly I would present it to them and let them decide. Luckily they loved them so I lucked out there. So all in all their whole online business process needs a lot of work. If one is expecting service like Amazon or some other big online retailer then Toys N Joys isn't the place, but they do have a lot of video game and anime paraphernalia that other online retailers don't. Unfortunately I didn't know about their online business issues until after I placed an order. Would I order from there again? Heck NO!"
"As for the matter of the services of this company, I would agree with those negative responses. I would like to order once but my friends, majority of them says that I should not, and I cannot blame them since your company showed them a poor system of customer service. Orders have not been delivered on time and some of the personnel cannot justify the reason why such shortcomings occur. Anyways, better to have a new and improve system so as not to experience these awful things again."
"I orderd from this company three time. First pkg arrived good, second PKG was $89CDN and I recieved one $4.95 lanyard, the other items have not arrived at all!!?? The third PKG was ordered just after the second PKG, (if only I knew better at that time) It was PVC mario toys that had all the faces pushed in. (at least it arrived, I guess). I Have phoned/emailed company several times with no reply!!!! I have left messages with no reply??
I do not recommend this company, at all!! Customer service might as well be a bunch of monkey's."
"The first mistake Toys n Joys made with me was listing their items as brand new,unused,never opened. I wish you the best at recieving your items as listed because I never did. Customer service could care less if you are not happy with their mistakes, like its no big deal to them. Seeing I had credit on my return, I called and dealt with a sales rep who stated they had a brand new item for me. It arrived used and once again I had the pleasure of dealing with them again. Finished with any more purchases I requested a refund, every time they tried to rip me off on the amount owed and I had to phone them again. Thank goodness I paid with paypal, after opening a claim with them I was refunded in full by paypal. In all, Toys n Joys has an untrustworthy web site, worthless customer service and sales reps. Even management will lie to you and attempt to scam you. They have postive feedback left by their employees because they do not have many real customers who are pleased with them.(pretty sad if you ask me) I'd stay clear of these guys, can't be trusted at all. The place is run like a small used car lot. "
"Toys N' Joy should change there name to Toys No Joy cuase they suck ordered item no response called no answer still waiting waisted $165.00."
"I really wish I had read these reviews before I ordered fromm them. I only received part of my order. charged for the whole thing though. It's been about 3 months and I STILL HAVENT received any info about the whereabouts of the rest of my order. I have tried calling and emailed four times. NO RESPONSE,
Also, the website didn't say the item was on backorder. When I received part of my order they sent a xeroxed note telling me it was. I wouldn't have ordered it had I known it wasnt in stock"
"I ordered a toy from here January 17th 2011. I received a confirmation email right away saying it would ship out. On March 8th the item still had not arrived when I had chosen shipping that would take 8-10 business days, so I decided to email them. No response. I sent another email on February 28th, now over a month after I had ordered it, no response again. After opening a dispute with paypal in March, they finally gave me a refund email on March 30th. It is April 6th and I am still waiting for the actual refund to post to my account and have emailed them again. Terrible business, do not order from here! They didn't care at all about customer service, and after three months of waiting didn't even send an email or explanation as to why I hadn't received my items! "
"NEVER EVER EVER SHOP AT THIS SITE.
(unless you feel like giving away money)
I have been scammed royally. Long story short. ordered a bunch of items... NONE. And i repeat.. NONE of them came, or were even shipped!
They just take your money and that's that!
They never reply your emails!
It's disgusting how there are online retailers tricking people like this.
DO. NOT. SHOP. AT. TOYSNJOYS."
"A bunch of friggin crooks. I collect Anime figures, and one day while browsing the internet looking for a rare out of production figure. I found one on their site, and at a very good price or so I thought. I wished I had read all of the reviews on them before I had placed an order. Lets just say many, many, many, weeks later no FIGURE, and no REFUND!! They said the item was not in stock even though their website says it is in stock. After tons of e-mails saying the item would soon be shipped, or that I am about to receive a refund to which I have not gotten either one!! Do youself a big fat favor and don't do business with these crooks I learned my lesson the hard way!!!"
"Total scam. They have nothing in stock and steal your money! How does a place like this stay in business? They should all be put in jail. Seriously."