"The customer service was the best. Order was placed on Wednesday, arrived on Friday. Amazing! I was able to track my order immediately. Keep up the good work. "
"terrific supplies, customization, good pricing and fast delivery. Love it."
"Our order was shipped with only 14 galvanized spikes when 16 were required. "
“I apologize for the inconvenience you experienced with your order. Jill T in our customer care department will be reaching out to get you more spikes on the way today. We will also find out who packed your order to make sure they understand the importance of accuracy when counting out those fasteners. Thank you for bringing this to my attention and I am very sorry for the oversight. Sincerely yours, Will Snook, Founder & CEO”
"I rarely review purchases....especially with these pesky third party marketing/polling companies that are hired.
But, I am making an exception for the Traffic Safety Store.
Why? Not because I received speedy delivery of quality products at a reasonable price...which is always good.
But rather, because as soon as I placed my order, I received a confirmation from a Nick Giurastante with the subject header, "Thank You For Your Purchase".
How long has it been since you, as a customer, were thanked for your business.
Hence, the 5 star rating."
“WOW, how do I respond to that great review? Well, thank you is the first thing I say. That really hits home for the whole team as that level of service is what we strive for every time. I have already spoken to Nick to compliment him and I will be sure to share your email with the whole TSS team. Thank you again for your business and thank you for sharing your experience with the Reseller Ratings 'world'. Sincerely yours, Will Snook, Founder & CEO”
"I received my vest yesterday and I am very pleased that it's true to size 2XL is what I wear in my shirts and jackets. This is American sizing and great quality. I called in before purchasing to see if the sizing is correct because the vest was $100 with free back lettering which was a huge reason why I purchased it. The gentleman I spoke with was right on about the sizing. Perfect fit!!! I'm 250 pounds wide shoulders and the 2XL did it . I will only be purchasing my vests through this company from now on until I retire in about 15 years. If only they came in black or even dark blue with grey reflective then that would be perfect. I do security creek patrol for Sonoma County Water Agency and I'm on 10 hour shifts patrolling and hiking around so the mesh is a definite for this vest .
Great Company and I pay for my own gear and this is my honest review and opinion "
“We are thrilled to hear that you're loving your new vest! We appreciate your feedback and are so glad to hear that the sizing was spot on and the quality met your expectations. Thank you for choosing to shop with us - we look forward to serving you for many years to come! Thank you, Will Snook, Founder & CEO”
"Quick shipping and great prices "
“Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our quick shipping and great prices. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you, Will Snook, Founder & CEO”
"Ordered 4 cs of flares to be used for lighting fireworks shows, most reliable lighter you can buy. Shipping was very expensive but I understand why, it got here as expected."
“Thank you so much for your 5-star review! We're thrilled to hear that our flares are perfect for lighting fireworks shows and that they arrived as expected. We appreciate your understanding about the shipping costs and are grateful for your support. Thank you again! Will Snook, Founder & CEO”
"Satisfied with the 10 lb per piece Tire stops for my vehicle in my garage!"
“We are thrilled to hear that you are satisfied with our 10 lb tire stops for your garage! Thank you for choosing Traffic Safety Store for your safety needs. Will Snook, Founder & CEO”
"Corner of sign has a crack in the plastic part of the clip. Not sure we will be ordering from you again. "
“I'm sorry to hear about the issue with the sign you received. We apologize for any inconvenience this may have caused. Please reach out to our customer service team so we can assist you with a resolution.”
"Any orders made prior June of 2024 get a 5 star review. I will not order any other items until it is confirmed that T-force freight is NOT the shipper. Their shipping vendor cost me stand by time and money by giving me false information about delivery dates and times on a daily basis for a week straight. "
“Thank you again for your order of solid 'Industrial' parking blocks from the Traffic Safety Store. Since we take customer satisfaction very seriously here, I was dismayed when I read of your bad experience with TForce Freight. Rest assured, we too are upset with TForce Freight. I don't want to bore you with details but TForce was, until recently, UPS Freight. UPS sold its freight division in 2021, but the 'roll out' of new ownership took several years to take effect. While we are aware of the 'challenges' we are also having a very hard time finding an LTL ("Less Than Truckload") company that will handle our very heavy shipments, like your shipment of 36 parking blocks, at rates that our customers can afford to pay. Since, like you, I buy a lot things I use in my life on-line, I know how frustrating it is when your product does not arrive on the day you expect it. I am very sorry that your delivery experience with TForce was so bad. We will add your review as another reason too keep looking for a new LTL trucking company to work with.
Sincerely yours,
Will Snook
Founder & CEO ”
"Easy shopping fast shipping great prices. "
“Thank you so much for the amazing review! We're thrilled to hear that you found our products easy to shop for, and that you were pleased with our fast shipping and great prices. Your feedback means a lot to us! Will Snook, Founder & CEO”
"Online purchasing was made easy, I had aquestion about hardware and was able to speak with a live person. He helped out with the information and was knowledgable of the website."
“We are so thrilled to hear about your positive experience with our online purchasing process and customer service! Thank you for taking the time to share your feedback. We truly appreciate your support! Will Snook, Founder & CEO”
"Great quality at a great price!"
“We're thrilled to hear that you love our product! Thank you for your kind feedback. It means the world to us! Will Snook, Founder & CEO”
"My order was scheduled for delivery 2 times but was not delivered either time. I called the freight company
they said it was put on the truck but not dispatched so where is it ?
not at my buisness."
“Good Morning,
My name is Will Snook, Founder & President of TrafficSafetyStore.com.
First of all, I would like to thank you for your recent purchase of 14 speed bumps from TrafficSafetyStore.com. We appreciate your business.
Second, I would like to apologize for the terrible delivery service TForce Freight (formerly UPS Freight) gave you in making the delivery. From what Jill T. tells me, they really were incompetent.
Since we take customer service very seriously here at TSS, I have been monitoring Jill’s efforts to get you your product since your review first appeared on Reseller Ratings. The moment I saw your review, I looked and confirmed that your order did ship the day it was supposed to from our Las Vegas, NV facility. While we don’t like excuses around here, I assure you the delay was 100% at the delivering terminal in Portland. Again, I am very sorry for the delay and I assure you we are reconsidering our relationship with TForce. (I don’t know if she told you or not but Jill commented that she has ‘had problems’ with the Portland terminal before….. All options are on the table.)
Thank you again for your business. I am sorry for the delay but I know you will be satisfied with those speed bumps.
Sincerely yours,
Will Snook
President
”
"Shipping cost as much as items ordered."
“Thank you again for your order with TrafficSafetyStore.com. Since we take customer satisfaction very seriously, I read every review.
While I am sorry that you were disappointed in the shipping costs, I must point out that the $218.46 in shipping cost by UPS Ground was clearly stated at checkout. I know that seems high but please consider that UPS charges based on the weight and the size of the box. In your case, the six (6) 30 lb. recycled rubber bases weighed 180 lbs. so we had three (3) boxes of bases alone. The additional boxes were the six (6) 42" Grabber Cones themselves, which was billed based on size, which is quite large.
Please note that our on-line system does look for the lowest shipping options and, since your address was residential, UPS Ground was the least expensive shipping option. I can only assume that, while the shipping was higher than you hoped it would be, you must have needed the product quickly so you therefore placed the order knowing what the shipping cost would be at the time. Hopefully you were satisfied that UPS Ground did deliver your order two (2) days after you placed it and you were able to use the product to solve the problem that lead you to order in the first place.
Thank you again for your business. I am certain the 42" Grabber Cones will serve you very well.
Sincerely,
Will Snook
President”
"My expectations were exceeded!! I was looking for a police traffic vest that suited my needs and was impressed by the design choices as well as the ability to customize the lettering. The quality is far better than the vest I was issued, and best of all, the shipping was incredibly fast! If you are on the fence about this company, please go ahead and buy what you need these guys are the best of the best!"
“Thank you so much for the glowing review! We're thrilled to hear that our police traffic vest exceeded your expectations and that you were impressed with the design choices and customization options. We take great pride in providing top-quality products and fast shipping service. Thank you for choosing Traffic Safety Store - we truly appreciate your support! Will Snook, Founder & CEO”
A rep from Traffic Safety Store, TrafficSafetyStore.com, has responded:
“We are thrilled to hear that you had a great experience with us! Thank you for your kind words and for choosing Traffic Safety Store. We appreciate your feedback and look forward to serving you again in the future. Will Snook, Founder & CEO”