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TrailMasterOutdoors.com

1 reviews
1.00 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-05-16

"The worse experience in internet shopping I have ever had. Put in an order for a propane stove on 4/30/04; received 2 emails confirming the purchase, then nothing. Called the phone number on their website and left messages about the order 3-4 times, no returned phone calls. Emailed them the same number of times, still no reply. Finall got Cris (owner) on the phone on 4/11/04, and he said item was sent out 1 week ago. Offered to email me with the traching order that day, no tracking number. Called him again the next day and he said he'll email it again, still no tracking no. as of today (4/16/04), no stove either. He outright lied. "

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is easy to do business with
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Delivering products damage free
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Being updated on the exact date the delivery was sent
Delivering products on-time
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Being trustworthy
Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
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