ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.48/5
Chance of future purchase:
4.48/5
Shipping & packaging:
3.87/5
Customer service:
4.22/5
Return/Replacement policy:
5.00/5

5/5

2021-12-14

very fast

"I have used trailer depot a couple times now I am the service manager at a large marina, It was great finding a place who can get parts out to us so fast. I have received each order I have placed within three days. Trailer depot is my go to for trailer parts from now on!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-11-30

Amazing product!

"It a wonderful product, exactly as described!"


5/5

2021-11-16

Great service

"I put in the wrong address. I called and they straightened it out. Shipped that day.
Got it the next day 1500 mi away.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2021-10-24

I was able to find exactly, what I needed.

"Easy online experience. The cost was very reasonable, and even include a discount. The shipment was super fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-10-05

Thank you

"Because you had the discontinued part we needed, you saved us $2,000. We didn't have to change tire and wheel sizes nor whole new brake systems."


4/5

2021-09-23

Parts were exactly as advertised

"Knowledgeable staff to give me exactly what I needed. Even though the shipping was quick it was delayed by FedEx and did not come until the subsequent day. I don't attribute this to Trailer Parts Depot but basically Fed Ex prevented me from giving this a 5 vice a 4 rating. Next time I will use UPS"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-09-02

great place

"only place to shop for parts, they always have what I need and promptly ship them pout to me"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2021-08-24

Quick turn around

"Orginally Received wrong parts called parts department and talked to Kim and she sent out the correct parts right away received the next day great service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-08-12

Broke bleeder on Kodiak 250 caliper

"Got it all straightened out. They sent another caliper. Alls well that ends well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-08-08

Expedient, Great service

"I live in the Midwest.
Ordered items on Thursday evening 7/30/21 . Items filled and shipped before noon the following day. First box arrived via Fed Ex Home Delivery the following Monday 8/02/21. Easy to use website. Good pricing.

I have already used TPD for another order. Very happy with them.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-08-02

Great parts, Great price

"Ordered a pair of trailer hubs that were great quality and extremely affordable. They arrived quickly in study packaging. Will 100% be using them for any future needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

3/5

2021-07-29

Great products, questionable shipping

"The hitch coupler and boat bow rollers were exactly what I wanted. Trailer Parts had them at the best price. It took 9 days to ship a 14 pound package from Massachusetts to Minnesota, which just seems too long in my opinion, even for UPS Ground. It looked like the staples on the box had either come open or been removed and restapled. The parts are installed and they appear to be exactly what I needed to update an old trailer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

5/5

2021-07-22

Evertyhing was 100%

"Everything went perfect.
It went so well, that they shipped my order before I could cancel the shipping and change it to pick up and save my self $56, because after I placed the order, I realized they were 30 minutes from my house !!! I called the next morning after placing the order and because I chose express shipping, they packed it and shipped it out. My fault, but I know for next time. The customer service woman was very pleasant and apologized she could not cancel the shipping (which I understood 100%). I got my package the next day as promised.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-07-22

Trailer fenders

"Ordering and getting my order went flawlessly! Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2021-07-03

Drop shipment

"An employee called me to ensure the order was legit due to different shipping address. "