"ON 8/12/15, I VISITED the tread quarters at 8204 NEWMARKET DRIVE , NEWPORT NEWS, VA 23605.... FOR A SIMPLE OIL CHANGE, ONLY TO GET A CALL WITH RECOMMENDATIONS , THAT WERE SUGGESTED BY STAFF, I LATER RECEIVED A SECOND PHONE CALL, TO TELL ME THAT ONE OF MY CENTER CAPS, WAS BROKEN, AND IF THEY PUT IT BACK THEY WOULD BE HELD LIABLE. I TOLD THE MAN, I CAME INTO THE STORE WITH 4 CENTER CAPS AN I WISHED TO RETURN THE SAME WAY I CAME IN. THEY INSISTED THEY DIDNT BREAK MY CENTER CAP. THE STAFF AN I WENT BACK AN FORTH WITH THIS MATTER. I LATER WENT GET INTO MY TRUCK, AN ONLY TO SEE THAT I WAS AT ONLY 18% INDICATING TO ME, THAT MY OIL HAD NOT BEEN CHANGED, OR THEY DIDNT TAKE THE TIME TO RESET MY INDICATORS... I WILL NOT BE TRUSTING TREAD QUARTERS IN THE FUTURE FOR ANY OF MY CAR CARE NEEDS, NOT SATISFIED AT ALL. THE SAME INCIDENT HAPPENED TO MY MOTHER, INDICATING THAT TREAD QUARTERS HAD NEVER CHANGED HER OIL AT ALL. "
"Great service and they fully answered my questions and explained things very well for me to understand. Friendly as well."
"Purchased 4 new tires at a great price. Vehicle was ready when they said it would be. They didn't have 4 tires in stock of my selection from the add. They gave me a slightly better tire at the advertised price"
"I always take my car to Tread Quarters because the quality of service and friendly and helpful staff never lets me down."
"Outstanding service and product."
"Visited the Rock Hill location in SC, worked directly with Kenny G. and pleased with the positive attitude, knowledge of automobiles as well as his willingness to accommodate for some time constraints I had. It's just nice to go into a location, be greeted with a smile, and feel 'welcomed'. I even heard him whistling as he went back and forth checking on the status and looking at the car as questions came up. "
"Warm, friendly, professional staff clearly explained everything that was to be done and checked to ensure that I was satisfied with everything. They also recommended additional services for my vehicle."
"I was away from home on vacation in Virginia. On the trip down, I wore out my brake pads. I was a bit worried about having work done on my car outside of my home town. I found this location and the manager talked to my manager back home. I treated me like a long time customer. Ordered the parts the day before, took my car in at the scheduled time and had me out of there before 9 AM so it did interfere with any of my family's vacation plans. I can't say enough about the service I received. Many, many thanks."
"My experience with Tread Quarters has always been positive. Very convenient to where I live. The ease of making an appointment on-line and that they will match price for tires is great. I would recommend getting an early appointment so you are not waiting too long, and if you make the appointment on-line, call to make sure they have your tires. A couple times, the specific tires I wanted were not available, but they were able to get them later in the day or the next day, and I rescheduled to have them done the following morning and they were done in 2 hours with a much needed wheel alignment. "
"Friendly and honest service and very reasonable prices!"
"I would recommend Tread Quarters to family and friends. Every time I had serviced done at Tread Quarters it was completed in the time limit I was told. I was given a choice and informed of things needed to be fixed on my vehicle before service was performed and I greatly appreciated it. The customer service was excellent. I am not knowledgeable about cars, but I was able to understand what I was told."
"I was highly disappointed in the service at the Pembroke Mall location. Did not complete my service in stated time from was almost twice as long as they stated, was told 1 hr 20 minutes and finally left after 2 hrs and 35 minutes. Writing I refused things when I was even asked or told about things. ETC. TPMS sensors are priced outrageously!!"
"I will recommend tread quarters to all my friends from now on when it comes to tires and maintenance on a vehicle. Best customer service in the area. "
"I visited Ken Towery's Tire & Auto for the second time yesterday. The manager was just as nice, pleasant and courteous this time as he was over a year ago when I took my KIA in for service. He took his time explaining exactly what needed to be done and what they would look at before the work would be performed. He asked me if I wanted to have the brake fluid flushed and replaced rather than just doing it. When he inspected my front brakes he found them to still be in good shape, and let me know immediately. I was very pleased with this."
"Hi my name is Miss Jerrian Lawrimore and i've been a customer at Tread Quarters on George Washington hwy in Portsmouth,Virginia For 14 years and i love taking my car know i can get the job done and get good discounts and never given any hassle or worry.. They always take care of my car good here, thats why they are the first in doing the best for me on my car than any of the other competitors... So i will remain a loyal customer. "