"I have ordered belts(drive and running belts) twice for my treadmill. Both times the initial product was defective and had to be returned for a replacement. Somebody's not checking the quality of the items being shipped.
Getting a replacement was easy."
"I work in they waking banda anda is working good thanks you"
“Thank you for your 5-star review!”
"Fine, delivered without issue"
“Thank you for your 5-star review!”
"Product was delivered quickly and exactly what was required."
“Awesome! Thank you for your 5-star review!”
"They knew what I needed and even gave me a 5% discount on my first order."
“Woohoo for the win! Thank you for your 5-star review!”
"Found the exact parts I needed at a very reasonable price. Quick delivery. Will order from them again if/when needed."
“Thank you for your words of praise and for your 5-star review!”
"Always help me find exactly the part I need. "
“The Doc is IN! Thank you for trusting us to serve you!”
"Mike was a big help getting the right parts to fix my treadmill."
“Thank you for your great call-out and for your 5-star review!”
"We did find a wiring diagram on line. Thank you for your prompt shipping. It works great. "
“Thank you for your positive review! This information comes in an automated email - if you did not receive please let us know so we can get our IT on it! ”
"Treadmill Doctors answered my questions to get me the right part for my equipment. They shipped my part as promised so I could get back to my training routine. Great Service"
“The Doc is IN! Thank you for your stellar 5-star review!”
"Their website made finding the right part easy, ordering was a snap, and delivery was fast!"
“Great to hear! Thank you for your 5-star review!”
"Looks and works just like the OEM part!"
“Our belts rock! Thank you for your 5-star review!”
"We made a big mistake by not using a surge protector to protect our treadmill. During a recent power outage, we had a problem with the belt no longer working. Well, after some research, we decided to attempt this repair ourselves and ordered the panel from Treadmill Doctor. To our surprise, we actually were able to install it ourselves and we are back in action!! We are super happy with this and encourage others to give it a go! Thanks Treadmill Doctor for the clear instructions that were the key to our success "
“Kudos on the install! We are happy to hear you are up and running! Thank you for sharing and for your 5-star review!”
"Paying for shipping back and forth, plus restocking fee is horrible."
“Hello and thank you for sharing your concerns. We have reached out to you offline. ”
"John, my repairman, told me to order the parts we needed to get my 10 year old Nordic Trac the part we needed so that I could continue my running. I called you and the part we ordered was delivered in a couple of days in excellent condition. You emailed me what the cost would be and it was charged correctly to my credit card and everything has been done beautifully. Thank you SO much!"
“You are most welcome! Thank you for trusting us to serve you! ”
A rep from Treadmill Doctor, TreadmillDoctorEW, has responded:
“Thank you for sharing your concerns and for your great call-out on our service! Your feedback will be passed on to the upper management. ”