"I got exactly what I ordered, I absolutely love it. I will buy again and it came in the correct amount of time shipping stated."

"Bought a pre-lit tree. One strand didn't work. Returned that tree and ordered a new one. Three strands didn't work. On hold for 45 minutes each time I tried to call. Still haven't received refund for first tree, even though they received it 3+ weeks ago. Couldn't return second tree because Christmas had passed (still working on that). DO NOT ORDER FROM THESE CROOKS. They noted that the trees come from China, and the chances of a pre-lit tree making it to the USA unscathed are very low. Horrible, horrible, horrible, horrible."

"If I could give them a zero, I would, very deserving of. Have bought trees from them in the past and didn't have an issue. Called the other day and was put on hold for an hour and a half! I was busy wrapping and doing other things but curious when anyone would pick up if every ~ never did. Several attempts later, ...obviously, this is NOT a company that you want to do business with - if they aren't there to place an order, where will they be when you have a problem. Bye, bye, Tree Classics!"

"We bought the tree with a stated 5 year warranty and 2 year light warranty. Unboxed the tree and 2 sections of the tree had light problems. Called customer service and waited for 2 hours to get a representative. They were virtually no help and stated they could potentially replace the tree but delivery would be two weeks minimum. That would essentially leave us without a tree for this year, unless we bought another one. She said customer service would call back within 48 hours. 48 hours later no call. We sent an online request for customer service, 5 days later no call. Waited for over an hour today to speak to someone. Ran out of time before they picked up. I just bought new lights for it and moved on. Finally received an email that the issue was under review and they would get back to us in a week. Really? Its like the Grinch is running the customer service department. Don't expect any effective customer service from this company."

"Just bought a tree from them a with a faulty light string. Took over an hour to speak to someone and when i did they were no help. They offered no quick remedy to my problem only stating they will forward it along to another department and offered me no confirmation of that communication. Am i supposed to wait on hold for another hour next time to make sure my case is being looked into? They also said they wouldn't replace a tree in over 2 weeks? its 3 weeks before christmas!! I understand its the busy time but if you send out a defected item every effort should be made to timely remedy the problem."

"Bought tree 7 yrs. ago. It was heavy and hard to manage and very expensive. We wanted to send it back, they wouldn't let us. Assured us there would be replacement bulbs available. When we called, there weren't. And it took us 30 min. of listening to horrible looped music to get to a person who obviously was looking at the website, which I was looking at myself, and really had no real knowledge of the products this company sells. I also e-mailed 2 days ago and have heard nothing from them. So we have a very expensive tree w/ very few lights that work and can't get bulbs for it. I bought wreaths and garland from Balsam Hill. Their products are much better and their service is outstanding.
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"I purchased ours 4 years ago. An Alberta Spruce model, about 7-1/2' tall. Everybody loves it. Never any problem with any part of this product. My German friends were inquiring where they could get one like ours, so I checked the box to jog my memory..Was very surprised to see that some reviewers were rating this company with only one star. Definitely not our experience!"

"In Nov. 2015 I purchased a pre lit artificial Christmas Tree from Tree Classics. It arrived shortly before Xmas and when I set it up, part of the tree would not light. I spent an hour on the phone with Tree Classics attempting to trouble shoot and then another two hours on my own trying to fix the problem. This involved checking/ changing fuses, checking lights and electrical connections. The tree comes in three parts and the entire middle section, section #2 did not light up. I was given the option of waiting until the following fall to get a replacement section and in the meantime, string my own lights on the middle section. So, with a brand new pre lit tree I have spent several hours trouble shooting and stringing my own lights. Fast forward to Nov. 2016 I received a replacement section, however, I was sent two #1 (bottom) sections instead of the middle #2 section. And to make matters worse one of the new sections did not light up. After much back and forth with the warranty dept. I was given the option of donating the tree and providing written proof of the donation at which time they would send me a replacement tree. I explained to multiple customer service people I talked to, that I had spent almost $300 dollars only to get a defective product twice. Therefore, I wanted a refund so that I could spend my money elsewhere. After putting me off for 2 weeks, they declined the refund. So here I am in 2017 and I still do not have what I paid for in 2015. A word of caution for anyone thinking of purchasing from this company….DON”T!!"

"I wanted something really special beside the front door in the entry way, so I didnt flinch at the $179 price tag, What arrived was a cheesiest fake tree you can imagine. The quality of the greens is the very cheapest, and the decoration is uneven and cheap-looking too. But--it arrived at about the time my first wave of guests were due, and I kept it. Big mistake. I see I am not the only one disgruntled with Tree Classics. Buyer beware! You can buy something similar at Walmart for a fraction of the cost!"

"At this happy time of year, it is a shame to have it ruined by Tree Classics! I bought an expensive LED multi light/clear slim tree on Nov 28th, it was delivered quickly and I set it up the same day. The tree looked prefect that day with nice bright lights blinking from clear to multi. However the next time I turned it on the clear lights were barely visible and the multi lights are dim! After calling customer service,I was told to take pictures & send an email. After no response to my email, I called back and it was clear the person I spoke with did not know the products because he told me change the fuse which can't be done on my particular tree. So he finally told me he would send a replacement control and power supply. After waiting over a week I sent an email asking when replacement parts were shipped only to find out they have not been shipped nor reviewed/approved by the warranty dept. I was given a claim number and told to reference it whenever I called or emailed. So here I go calling again and was told I would be placed on a call back list and someone would get back to me before Christmas! So very disappointing!! I have decided to return the tree since I'm sure I will always wonder if it will work and I know customer service doesn't exist at this company. But here is the clincher, I have to return the tree BEFORE Christmas or they will not take it back! So my family will celebrate Christmas WITHOUT a tree this year! Merry Christmas to Tree Classics......NOT! "

"Owned an artificial tree for 19 years that was great, but finally became too worn out. Decided to purchase a pre-lit tree from Tree Classics and was extremely happy with it the first year. Second year a small section of the bottom piece would not light and we were unable to find the problem. Third year, almost half the tree wouldn't light and I was so frustrated that we bought a real tree for two years.

I am now in the process of removing all of the lights strings and cannot believe the asinine way these strings were installed. I would literally like to choke the individual who is responsible!!

This is a very nice tree and will look gorgeous when I'm finished putting new lights on it.

But this has been a time consuming lesson and if I ever have to purchase another pre-lit tree, I will be examining it very carefully before purchasing and would definitely not purchase online."

" I ordered a 9 foot spruce tree with lights on Sunday afternoon and the tree was delivered promptly on Thursday. Everything was in perfect condition, clear instructions, and most importantly a gorgeous tree. It was easy to set up and the outcome we couldn't be happier with. Thank you Tree Classics!"

"We bought our tree on Christmas morning 2011 after realizing we could not turn the lights on our real tree since it was extremely dry. Much to our delight, the tree was delivered on New Year's Eve. We decided to put the tree up for a few days and enjoy it. The tree was absolutely beautiful and we had many comments from friends and family about how real it looked. So far so good...we put the tree away for the following year.

December 2012 we put the tree back up and discovered that 2 sections of the tree wouldn't light. We went through the painstaking task of checking each bulb, found the offending bulbs and replaced them. The tree was lit for a couple of hours before both sections were out again. Went through the process again and had the same result. Obviously there was short in the wires.

We call Tree Classics and reported the problem. We were told they were purchased by another company and they were not honoring any warranties. We tried to reason with the customer service representative and the manager to no avail.

In January we called again and were told that they would send us replacement lights. No package arrived. We called again in February and were told they were on back order and hey would follow up with us when they became available. Of course they never followed up with us.

In November 2013, we called again and were told that the lights were on back order and they would ship them when they were available. We followed up in January and February only to be told they were again on back order and they would follow up.

Same routine in 2014 and 2015. By now, we are ready to give up and replace the lights ourselves, but the customer service rep stated that the lights were designed specifically for the tree with offshoots to coincide with the shape of the branches. They weren't just a single strand of lights with one wire.

So here we are November 2016. Again I called to inquire about the lights. The customer service rep reviewed our account and sounded genuinely appalled about our experience. She stated that the notes were very detailed and agreed to what I was telling her.

She expedited our claim and stated that the lights would be mailed out to us right away. I followed up the next day to make sure that the lights had been sent and was told they had, but only one strand of lights was sent. There are two sections of the three that won't light and each section has two strands of lights. I was told that they would send us the remaining strands.

Delivery was scheduled for November 15th. On November 15th, we attempted to track the package with Fed Ex only to find that the label had been created on November 2nd and there was no further activity. We called Tree Classics and was told that 2 packages were shipped and that it was a problem with Fed Ex. They claimed that they would not have tracking numbers unless Fed Ex had picked up the packages. We called Fed Ex who did an investigation and were told that the packages were never received by them. We called Tree Classics yet again and were told that there was a delay in shipment and the package would go out that very day. The next day we did receive the package with only one strand of lights! We have no idea if they are sending a second page with the remaining lights....but I'm not holding my breath.

While the trees are beautiful, I would purchase from another company as Tree Classics does not care about their customers or the products they sell."

"Package was left on the ground in the yard by the deliverable man and was not visible for several days to me, when I called to inquire on the whereabouts of the package, I was told it had been delivered and so I began my search of my front yard because it was not in the usual places to leave a package [ 2 front doors with porches nor near the mailbox]. Once I opened, I was further dismayed because the wreath was packed so tightly, all off the flowers were flat and looked wilted, as if someone had used this wreath and returned it to Tree Classics.
Have requested a full refund and would never order from them again! "

"I purchased a 7ft Michigan Pine Christmas Tree from www.treeclassics.com for $399 in 2013. Beautiful tree.

Was promised 5-year foliage warranty & long lasting Worry Free Lights. Thought it would be the last tree I'd purchase for many years.

Stored it in a special bag in a temperature-controlled closet. NO attic storage for my expensive tree.

By the third Christmas,, the top had burnt out entirely and half of the bottom was gone. Called the 800 number. Got the run around.

Finally talked with a rep who sounded half-awake, like she was on something. She refused to send me to a manager. Said my tree was out of warranty, the company had gone bankrupt, and I was SOL.
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