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Trendetronics

3 reviews
3.34 / 5


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Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2003-07-16

"Trendetronics cleared a CDN. order for an ATC 100(blk front) CoolerMaster case (still listed on their website); after enquiring they acknowledged reciept of payment on June 13th. Nothing more was heard- I enquired twice before recieving a reply -they stated the order had been voided because their was no stock. I then Emailed them back asking them to send back the money order OR send other stock....after several attempts I finally recieved a reply - stating they have lost or shredded the money order(in US dollars) - it's like shredding cash! I have asked them what they are going to do about it - no reply.I found their email replies terse and very incomplete with regards to answers. So I tried to phone them - 3 different nos. (website listing, Email listing and their "866" no. on this website) - they are all " no longer in service"! Furthermore I tried to find an up to date phone no. via a net search - again no listing! I asked 3 times now to supply a phone no. so that we can sort this out - there has been NO REPLY. So it looks like I am out some money - fair warning to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-04

"This company has thee best customer service I have ever experienced. Their pricing is UNBELIEVABLY cheap. I would shop with this company any time"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-10-09

"Very fast turn-around and personalized service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site