"Delivered items as advertised/promised. Answered phone promptly when we called; answered questions directly. Helped with the return process when we received a duplicate order. "

"Great service, product was shipped and arrived fast. Would recommend!"

"I was very happy with the price, order and shipment timeframe and customer service. I placed my order on a Sunday, it was shipped on Monday and I had it by Thursday! "

"Easy online ordering...fast delivery....excellent bundled package of accessories..."

"TriState had the binoculars that I wanted in stock and at a fair price. I ordered it via their website which was easy to navigate. The product was promptly shipped arriving 7 days after. I could monitor the transit via the order image that TriState sent to me upon placing the order.

The binoculars arrived double boxed to protect the contents.

Looking forward to doing more business with TriState. "

"Awesome service and support "

"...they did notify me, explain the issue with their inventory, and promptly reverse the charge on my credit card. I never received my item but they were pros in mitigating the issue."

"As a photographer, I have to upgrade cameras and lenses and need accessories for those—and I have returned time and time again because the prices are the lowest you can find and I like to support small businesses. Shipping has always been decently quick, considering Tri-State is east coast and I’m a west coaster. I called in my order on a Monday, and received my order on Friday (without any extra expedited shipping). Just got my new camera body and lens, and it was well-packed. I’ll be sure to continue shopping here as long as you’re around! "

"I placed an order for a project, but unfortunately, I never received it. According to the UPS tracking information, the package was marked as delivered, but it was signed for by someone with an unfamiliar name, and it was not delivered to my suite. This suggests that the package was likely misdelivered. I am currently working on tracking it down, but this has been a frustrating experience and has caused delays in my timeline. I hope this can be resolved quickly."

"I have not received the item, no shipping information is listed on their site, and they are unresponsive. ZERO stars, and I will cancel my order."

"They never answer with anything certain...and they ship whenever they feel like it...never when they say so."

"I should know better than order during religious closures. I don’t think my lens has been sent yet. "

"I purchased a lens with a next day delivery, w/o knowing they were following a cultural holliday that had me waiting over 5 days. I only found out when I received the order confirmation, so that was inconvenient. When I finally was able to get a rep., after the holiday, the guy was very polite and patient. My product is a gray market lens, and their price was unbeatable from other dealers in that market, by far. Delivery was next day UPS and it was very competitively priced.

I will buy here again, but I will be very mindful of their schedules."

"I was very pleased after reading the reviews and was convinced for me to ordered the product and I know my husband will be happy since it’s for his birthday gift! "

"Their website is not up to date on stock of the item I need. But at least they email me and cancel the order without much hassle"