"Foolishly bought parts for my Troy Bilt mower on troybiltparts-dot-com, which is a front for Shanks Lawn Equipment. After seeing the reviews on-line for Shanks, I can see why they sneak around under other names. The steering parts were worse than the years-worn parts that they replaced. I asked if they were OEM, as advertised, and for a refund or replacement with actual OEM. A rep named Ike replied saying that I likely needed another part, (despite my original email saying that all the other parts were in good condition with good fit) and did not address anything else about the parts being OEM or about refund or replacement. When I replied and addressed my original concerns again, I was told I could return the bad parts at my expense and they would "determine" if I would get a refund. So I have to pay twice to ship garbage, and trust them to do the right thing at this point. Still not even an apology at this point for the wasted time, money and inconvenience. Third email, he says that he is sorry that the parts did not meet my expectations. Yes, because I expected working parts, better than worn out parts. He did finally answer that they did sell OEM, but didn't specifically say that the parts he sold me were OEM. I gave them one more chance to come good, but honestly, they wouldn't be dancing me around after selling me garbage in the first place if they were reputable. Now I know why they operate under a fake name online.

I offered them multiple opportunities to make good, such as sending me a return postage label and to return the crummy parts. Why should I pay postage AGAIN on something that did not do the job they were supposed to. Their own words from the response below: "Obviously, we have no control over the manufacturing process or quality and there could be a number of reasons for the failure." Yet they will not stand behind the garbage they sell.

According to Troy Bilt themselves:
"They are not an authorized dealer with us. However, they do purchase some their parts from us and sell some OEM parts, but not all are OEM."
10:17:16 AM

That is a direct quote^^ from Troy Bilt, when I asked them about Troybiltpartsonline/Shanks."