"I really like ordering from TruTechTools. Their website is very well presented, they have a good selection of products for our industry, great customer service, and very fast shipping. I really have no complaints. They are also competitive on their prices. This consistency keeps bringing me back."
"Great site! Easy to use! Perfect store for techs"
“Thank you for your feedback! We appreciate your business, and we look forward to serving you again in the future.”
"True Tech goes the extra mile they saw I had looked at something that reached out to me to answer questions so I could purchase it quickly. Love these guys and gals! "
“Thank you for your review! We're thrilled to hear that you had such a positive experience with us. Our team is always here to help, and it’s great to know that our efforts to connect with our customers made a difference for you. We’re excited to continue providing you with great prices and excellent service. Your support means the world to us!”
"Easy Peasy. But........ it hasn't shipped yet. Stay Tuned."
“Thank you for your order! We appreciate your business, and we look forward to serving you again in the future.”
"Quick, efficient and painless"
“Thank you for your review! We appreciate your order, and we look forward to serving you again in the future.”
"TTT has been my go to place for professional HVAC tools for over 10 years. The site has and has access to all the product information and manuals needed evaluate tools and learn their operation before purchasing."
“Thank you for your review! We're thrilled to hear that you've had a seamless purchasing experience with us and that we've been your go-to for over 10 years! It's wonderful to know that our product information and manuals have been helpful in your decision-making process. We appreciate your loyalty and look forward to continuing to support you with all your HVAC tool needs!”
"Great prices fast shipping no hassles "
“Thank you for your feedback! We appreciate your business, and we look forward to serving you again in the future.”
"Very rude shipping experience. I would find somewhere else to shop"
“Thank you for your order and we apologize about the mistake in shipping. We've taken steps to correct this and to ensure this doesn't happen again. We've gone ahead and refunded the shipping charge for this order. Thanks again. ”
"False advertising paid extra for 2 day shipping and it took over a week to get it thanks for nothing "
“We apologize for the FedEx delay in delivering your order. We've sent you a message regarding this and have started a refund for the shipping cost. ”
"Trutech has proven reliable for tools and products. I look forward to using these probes in my residential ventures and will let y'all know how it goes. A2L here weee goo"
“Thank you for your order! We appreciate your business, and we look forward to serving you again in the future.”
"A lot of the items was sold out unfortunately… if you check on the website everyday you’ll eventually get what your looking for. I would say only bad experiences I had was the online live chat. No one ever answered not even Ai… other than that everything else was great… we’ll see how shipping goes. I just ordered almost $3,000 in tool. I hope it comes in one package or at least all on the same day. I choose the free shipping due to the fact that I spent a lot and delivery got way more expensive as I purchased more items. If shipping goes fast enough I’d say this would be a great site to always buy your tools for hvac. If it takes 2 weeks for me to receive my order then I’d say just buy it at your local parts store "
"Very fast and easy express pay!"
“Thank you for your feedback! We appreciate your business, and we look forward to serving you again in the future.”
"Best Prices you can find and easy to order! "
“Thank you for your feedback! We appreciate your business, and we look forward to serving you again in the future.”
"I Googled what I wanted, the site came up with best price.
I ordered the item. Now I’m filling out a mandatory review."
"Tried your chat option and called the customer service number for returns. Bought a BluVac Pro micron gauge that no longer works, so I tried calling to see if I was eligible for a replacement. Couldn’t reach anyone by phone and the chatbot option is a joke.
Try providing the service your customers deserve when choosing to do business on your site. If not, why do business with a company that’s unresponsive to its customer concerns."
“We apologize for not being available when you were trying to reach us. We will reach out to you to help you with your BluVac Pro. Thank you for your patience. ”
A rep from TruTechTools.com, MichaelTruTech, has responded:
“Wow, thank you for your review! We're thrilled to hear that you love our products and services! It's our goal to provide a seamless shopping experience, and we're glad our website, selection, customer service, and speedy shipping have met your expectations. Your loyalty means the world to us, and we can't wait to serve you again soon!”