"Great customer service and follow up,shipping allso great"
"Easy to find part and check out"
"OUR NEW HVAC TECH WANTED THE BEST TOOLS, AND STATED TRU TECH TOOLS HAD WHAT HE NOT ONLY WANTED BUT NEEDED"
"Website offers excellent variety of tools "
"I found everything easily and the prices beat my local supply chains."
"Website is difficult to navigate.
A handful of products that I was looking for are chronically out of stock. "
"Always quick turn around, expert tech support. Favorite place for HVAC guys to drool over dream tools. Made it easy to obtain the ones typically out of affordability range .."
"Its my first purchased with you web page.."
"Website, easy to selected parts to order"
"Great equipment
Great service "
"Awesome experience quick shipping"
"Fuand everything I needed did not have to go to multiple sites to get what I wanted"
"nothing to complain about or rave"
"The best place for buy tools!!!"
"Well, I spent $1400 to buy the complete kit of wireless probes. TT you have ONE JOB. Sell things and ship things. I bought the complete FP set. One set of the kit (Manometer) is on backorder. So they are holding all of the other items hostage for two weeks in hopes the back order will be fulfilled, but if not, then they will ship the hostages. WTF? Ship what you have in stock so I can use them and get to work. FIGURE IT OUT TT OR HIRE SOMEONE WHO IS COMPETENT THAT CAN. Stupid policy. Not customer friendly. This policy is only putting a bandaid on incompetence and **** your customer off. "
A rep from TruTechTools.com, billytrutechtools, has responded:
“Thank you for taking our call and for your patience in shipping the kit you bought. We appreciate your business and look forward to working with you again, thanks! ”