"I have used these guys for 3 years and have never had a problem with my order or quality of tools"
"I live in Arizona now, but used to live in Mogadore and drove by TruTech everyday ,and have dealt with TruTech a few times. Always very easy."
"something screwy on check out. I kept getting a payment parse error. I have no idea why it finally went through. I was one last ry away from giving up"
"Was quick and easy to buy what I needed"
"Website not very good. can't go back on pages, search engine was bad. Wish your inventory for better on rls fittings. prices were good! "
"User friendly website, easy checkout, good experience"
"great customer service, good prices, fast processing- couldn't ask for more. thanks for everything!"
"Second time buying here, no problems. "
"I got send to a second party security review that never happened and then the emails on my private email service ( ProtonMail.com) flagged their emails as potential phishing! I got scared and canceled my order of $1062 for a 12cfm vacuum pump. Check this out! I called the manufacturer and got the names of local distributors and brought the same item in a brick and mortar store and saved $93.67. My employees picked up this around the corner from the jobsite we were working on! Lol!"
"Great products, prices, and customer service "
"Ok so far, website a little glitchey"
"TruTech tools is a wonderful place to buy tools and equipment. The prices are unmatched, and their customer service is the same. I was having trouble finding a product and customer service reached out and continued helping me until we found the right product for me. I would highly recommend trutech tools to everyone in the trades."
"Typically have what I am looking for. NAVAC is my go to tool brand, but even if they haven't built something for a particular application, Tru Tech typically has something for the job. The pricing is usually a bit better than local supply houses so if you can wait for it, then as with internet purchases, you'll save a few dollars. Its a better experience too than trash shopping on Amazon, so hats off to them I suppose. I'll be back as usual. If the internet keeps selling to DIY's, then I'll keep changing what I do for a living, so I'll have to keep changing tools."
"I keep coming back great service and great prices."
"Came really quick and in great shape!!"
A rep from TruTechTools.com, billytrutechtools, has responded:
“TruTech Tools uses a fraud protection service called NoFraud to protect us and our customers. If NoFraud marks an order as suspicious they will reach out to verify the order, if they can't contact the customer they will automatically fail the order and cancel it.
We apologize for the inconvenience and if you ever have questions about an order please give us a call at 1-888-224-3437 or chat with us on our website. ”