"The air bag was correct but there is bolt that is needed well the one on the air bag page wasn't the one I needed - why would anything be on that page but stuff for my truck"
"Everything was as expected"
"Was looking for a specific metric bolt , truck spring came thru with it. Had it in three days, appreciate the service"
"Awesome parts , quick ship ! "
"Took 10 days to receive my springs, ordered online."
"Very friendly and helpful staff. Goes the extra mile."
"Dave was super helpful, Assised to work out a replacement part when getting the original was going to be a problem. Perfect fit, possibly better than original. UPS unfortunatly let us both down. From store to Auckland in 3 to 4 days, not bad. Through customs here in short order so paperwork from truck spring must have been good. Local UPS agent 6 days to get the package the final few K's Honestly its a disapointment wereally needed the product. Diabolical communication from UPS, Told on tuesday, will be delivered today actualy arrived on the Saturday after with no notification at all. At least it arrived I guess it could have been lost!"
"1I recieved a call the day after i made my order and the lady told me there was a stock issue and it would be a week before it was shipped and asked if i wanted my order canceled or to continue. We weren't in a hurrry so i told her that it was fine to keep the order and like a week later it was sitting on my front porch. Y'all at the time were one of the best prices we could find and the whole preocess was super eay to navigate compared to other company sites. My husband is super happy with them and is ready for the snow to hit."
"The springs was a great fit !!!
Would buy from you again with no hesitation. Thank you . "
"Several items:
1) The thread was damaged at either end. Possibly the packaging could be improved by placing a protective sleeve over the thread. I'm hoping I can fix it.
2) The customer service was good. Customer service missed an opportunity by not asking, "what else do you need?". I should have ordered nuts and washers at the time I ordered the metal rod; just didn't think of it.
3) Shipping was great! I received the metal rod in a day or two.
Thank you for the opportunity to comment. Hopefully my comments are helpful. "
“Robert,
We apologize if the thread was damaged. If you are unable to get it to work for your application, please contact us at 800-358-4751 or email us at truckspring@truckspring.com and we will get a new one sent out. Thank you for the feedback. Best Regards. ”
"Dave handles our orders very well. Thanks again!"
"Good people to work with and excellent service"
"Same as usual fast shipping reasonable price can't ask for more."
"Called the supplier to check on application for fit"
"The crew at truckspring is great. They have a lot of inventory and the shipping was extremely fast! Thank you. "
A rep from Truckspring.com, TruckSpringMW, has responded:
“Jason,
Your order was placed online on Friday, November 29th. We prepared your freight shipment on Monday, December 2nd. XPO logistics picked up your shipment, PRO number 175-192043 on Tuesday, December 3rd and delivered it on Tuesday December 10th. We apologize if XPO took longer than anticipated, unfortunately this is out of our control for freight shipments. Freight shipments do take a day for us to pick and pull and schedule the pickup. XPO took 7 days in transit, which is longer than usual, and we do apologize for any delays. Best Regards.
”