"Please be aware that “True1080p.com” is a very suspicious and questionable company. The owner Henry is a despicable swindler

I have purchase two Sharp TV sets from “True1080p.com” on 08/04/2011. The packing of the TV sets were not like original manufactory sealed and there were no manual books and any of the warranty, or instructions. Only few months late, one of the TV sets - the (LC52LE835UDCD) had a big vertical wideband occurring on the fixed place of the screen to block the view. (Please refer to the attached pictures)((sorry, the photo can not be posted here).

After contact to “True1080p.com”, Mr. Henry has responded to me by calling back on 03/22/12 and clearly promised me that he will send replacement to me. Since then, he started to play game with me and have played continuously for half a year: he always ask me to call him back but always tell me “please call me back”. I have made over hundred phone calls and I have taped all the calls. He told me at least twice that TV was already sent out, and then on next phone call, he would tell you “Oh, they didn’t send to you? Let me check and call me back on next Tuesday.” Henry even firmly inform me on 05/09/12 that TV has been sent out, the track number is 208790! Late on, I find out the track number he gave to me is an invalid one. What a skunk!

Recently?Henry said the TV was ready in his warehouse and ready to send out on 08/06/12,,,, then on next phone call he asked me to give him my TV model,,,, then on next phone call he said it will be ready on Friday 08/17/12,,,,, then on next phone call he decided to not answer my phone by telling me “Henry is not here” but he forget that he used his own voice!

I just don’t believe that all these happened in the United States. today. How can Henry doing business like that! When I told him that I have taped all our conversations, he said: “those I said earlier were invalid”. Where is True1080p.com’s credibility? Who you think you are, Henry?

Please do take my advice, stay away from “True1080p.com”, stay away from Henry, and stay away from the night-mare.
"

"I naively bought 6 TVs for about $12k in total from true1080p.com. Not sure why I didnt read any feedback, they seemed honest on the phone (Jack assured me that everything was in stock and it would go out that afternoon at 1pm).... It's been 19 business days and I still have nothing. In trying to track my shipment I also learned that they "forgot" to ship one of the TVs and "forgot" to ship the "free wall mounts". In discussing how they would try to expedite the 6th TV and the wall mounts they tried to substitute a lower quality model for what I had paid for. Time will tell... but so far I have had a really really bad experience and nothing has even arrived yet???

Just to close the loop on these guys - the TVs (5 arrived after 4 weeks, and the 6th in week 5) . 5 were refurbished units(sold as new) and the last one was new. (ie. the refurbs were clearly returns that were repackaged and 4 of the 5 had dead pixels). 1080p denied that they had any knowledge that they were refurbs but after much heated discussion, I negotiated a settlement to avoid litigation (I a got portion of my $ refunded). I'm glad its over but I won't touch these guys ever again- it was my worst online experience ever. Good luck."

"I received a wall mount from True1080p, There was no documentation with it. There also seemed to have missing hardware. When i called to get an instalation manual I was tooled around for two days before getting an E-mail with the wrong manual. I had to E-mail the mount provider to get the proper manual.
I don't think i would deal with this company again
"

"Had issue with initial order, but the owner called and handled it directly. I would order from them again. "

" I found their website online and ordered a Samsung LED 46" TV. The item was not in genuine Samsung packaging and
looked to have been opened and tested.
The owner (Henry) called - soon after this review was posted. Said he would do anything he could to take care of the problems. He did not have any 3D glasses (he said he would send them no charge if he had them). He seemed genuine. Overall the unit looks good. He says he buys them wholesale (new units) and has them tested and then repackages them - that's why no original packaging. Sounded sincere. Maybe I was a little harsh. Not too bad!
"

"Even though the website advertised "New factory sealed," I find it suspicious whether my TV was actually new since it arrived without a manual, inside component bags had been resealed, and certain TV features requiring activation by the consumer had already been activated. Also, even though I selected free shipping for 10-14 day delivery, they charged me for shipping. I informed them of the improper credit card charge and I was told that I should see the credit within a few days. It has been three months and I have yet to see the credit. STAY AWAY FROM THIS COMPANY. True1080p is their name, but FRAUD is their game. "

"BUYER BEWARE THIS STORE! Stay far far away from this store!! I placed an order sharp LC-70LE734u on 9/11 and 9/12 I got a call from a staff, asking me I should pay little bit more money to purchase another "upgraded" item. I told him that I didn't want to. After that, I was told he would process the order right away.

9/15 I checked the order status, it showed "NTN", so I called their "customer service" and was told the order was in "back order". They said the item "MAYBE" in store the end of this month (no guarantee)! However, from their website it still showed the product "in store available"!! One more thing I have to mention: every time when you called and asked their name, they would say Marc, John, David, Steve.... even 1 minute later you called back!

I became suspicous and started to do some research on-line about their "reputation". I saw many other same situation "victims" fell into their scams. I knew what was going on. Before I called them to cancel the order, they already changed my order status from "NTN" to "back order". I don't want to wait for another MINUTE; therefore, I called and cancelled the order--that was what they wanted anyway because they could not sell the item at their "PROMISE" price. I have to say it again: BUYER BEWARE THIS STORE!

Oh, I need to put star(s) for this store? Too bad I could not put a -(minus) star(s) to them :-("

"Aug 29 - Was contacted and told the storm on the East coast left my unit unavailable. My order was promptly cancelled with an immediate refund. While I didn't manage to get my unit, I was treated promptly and professionally by the folks at True1080p.com. My hopes go out for a quick recovery.


"

"Contacted by True1080p and everything is resolved. TV works well and they went the extra step to keep the customer satisfied."

"After vooicing my, somewhat critical feedback, I was contacted by true1080p Management. I appreciate Henry taking the time and offering to satisfy and alleviate my concerns.Based on the follow-up customer service, I am changing my status to that of a "satisfied true1080p customer!"

"I get Sharp AQUOS LC60LE810UNDCDI W/Faroudja 60 in. LCD TV Edge LED - ATSC - NTSC. The transaction was seamless, professional and quick. I'm very happy.
Janusz Waksmanski Spring Valley NY"

"These guys are a sham, they advertise unbelievable prices just to get your credit card information. DO not trust their we will have to place an order with Samsung Ia m out of stock right now etc.

I wasted a lot of time and energy debating if I should order from these guys as the price looked too good to be grue. Finally I wanted to try and give them a chance, but after I did, I got an email the next day saying that my order is pending and then they gave me the same song and dance that most people posted about this site that it might take more than 10 business days, and thus I cancelled my order, I got the cancellation email promptly but now I see unknown charges all across my card and I have sinking feeling who would have had access to my card - also the CC company did tell me most of the charges were without card in hand... Beware Please stay away from this business"

"Great customer service and prices. Really professional."

"These guys have really good prices. Saved me a ton!!"

"A satisfactory resolution has been reached with True1080p in regards to my issue.
"