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Product & services pricing
4.79/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.75/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

5/5

2024-09-30

Excellent customer service

"I had an issue with downloading and installing the office i reached out and with in seconds Emre responded and i was up and running in minutes. I was very pleased with the service and quick response time"

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5/5

2024-09-21

Daniel 5 star rating

"I'm 68 and having trouble installing my family truly office 2024 and DANIEL helped me install the program and was helpful and patient with me and gave me plenty of time walking through the whole process. I would give DANIEL a 5 star rating for the help and time he took with me. Thanks DANIEL!!!!!"

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Rep reply posted 2024-09-24
A rep from Truly Office, TrulyOffice, has responded:

“Hi, Thank you for your positive feedback! We’re glad you’re satisfied with our service, your software is now up and running perfectly! We look forward to seeing your next purchase! ”


4/5

2024-08-24

Daniel was helpful. Product not so much.

"I needed to sort >60 paragraphs by alpha, as I have for years using our previous software.
We had changed to Truly, which had no sorting button, key, etc. Locate-copy-paste took too hours.
Daniel figured out that it was a Truly problem. A software change had not been mailed to all subscribers. He sent the new version. I was able to sort again.
I am very disappointed in Truly's not establishing a feedback system so it is assured that each update reaches long-term subscribers.
Daniel = 5 stars. Truly = 2 stars, b/c I can sort. Otherwise = one, pending.
"


5/5

2024-08-03

Excellent Customer Service

"Daniel provided an excellent customer service. He was very patient and extremely helpful! Simply a great experience!"

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Rep reply posted 2024-08-27
A rep from Truly Office, TrulyOffice, has responded:

“Hello, thank you for taking the time to provide this feedback. We look forward to your next purchase! - Chase”


5/5

2024-06-29

Truly Office Sign-in Matter

"I purchased your Truly Office in mid-April to help with my tax preparation. I Activated the software, and everything worked very well. Today was the first day I went back to use the program. I brought the software up it took me directly to a screen asking me for a License number. I went back and looked in the product packaging and the startup instructions that came with the software but there was no mention of a License number, only an Activation number. Your Customer Service rep, Daniel, took me through the troubleshooting process and quickly resolved the issue and got me back up and running again. He saved the day for me!
Thank you Daniel!
Antony Ebert
"

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Rep reply posted 2024-07-01
A rep from Truly Office, TrulyOffice, has responded:

“Thank you for your feedback and support! We look forward to your next purchase!”


5/5

2024-06-20

Daniel was very helpful!!!

"I purchased Truly Office back in late January, but had not downloaded the software. I logged in and it showed that I didn't have any plans in my acct. I initiated a chat and Daniel came on within seconds of initiating chat. Now THAT is customer service!!! He sent me link to download software and stayed with me while I was following prompts from software. Through this process, he noticed I had not been sent a Product Code Key from back in January! He emailed it to me while were on the chat! I am finishing that process as I type this, but wanted to give a great kudos to Daniel, he is knowledgeable and efficient and was able to help very quickly. I appreciate this experience and will definitely be recommending your product. Daniel made that possible! "

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Rep reply posted 2024-06-24
A rep from Truly Office, TrulyOffice, has responded:

“Hi, thank you for taking the time to share your experience!”


5/5

2024-06-15

Newbie

"I have only had the software for a week plus, but have been using it extensively during that time. While I, like many, have decided to forgo the annual extortion of MS, I still have my duties that have been bound by their software. Truly Office (T.O.) seems to have fulfilled that niche. The help files are good and when needed I am able to stumble my way around and get what I desire; but not always. In those cases I revert to an email (or telephone call) to T.O.'s customer service; which I am amazed to discover responds - well I have not seen such responses in any industry like the responses I have received from T.O. since the 1980s. In every case (when I think I have stumbled across an area lacking), I am given accurate (and polite) directions on how to accomplish that which I wish. I am very please with their product so far; nevertheless, their customer service will keep me a user of their products for the foreseeable future. However, I must admit I have not tried their Slides (PowerPoint) yet; only Word and Sheets."

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4/5

2024-03-28

Excellent product, but still needed some twist

"I have good experience using Truly Office with all the necessary functions which I require. However, sadly I have to leave Truly Office due to some critical misalignment between Truly Office and the main platform and my client has refused to accept any other platform, so I have no choice and decided to change to the requested platform where my client was appointed. Hope to see more updates coming in soon hoping that it will minimize the format differences soon.

And giving a salute to the customer service with quick and accurate responses.

Thanks!
"

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5/5

2024-03-23

Daniel gave excellent service!

"Daniel gave skillful, persistent and kind services."

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5/5

2024-01-31

Great company and alternative to Microsoft

"Spoke with Daniel. His assistance was second to none. He was knowledgable, very friendly and and took care of every question I had. I would highly recommend Truly Office to any business, regardless of size. I've owned businesses for over 40 years and their customer service was awesome."

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5/5

2023-09-18

"Simple, secured, and it works!"

"I love how easy the transition is from Microsoft Office and Google Productivity Suite to Truly Office. All the tools and features I normally use are here and everything works as it should be. I also love how it doesn't "spy" my other activities and then bombard me with annoying ads. It's safe, secured, and it just works!"

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5/5

2023-09-09

TrulyOffice Support

"TrulyOffice assisted me in installing my Word Software. Kudos to their team who is willing to help and provide advises. Quick turn around!"

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5/5

2023-09-07

Great product!

"I was lucky enough to get Truly Office before its' official launch, and I must say I'm happy to use it in the future.
Everything I need from office software is there, without gigabytes of space used.
"

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5/5

2023-09-07

Good alternative!

"I recently bought the TrulyOffice app. I can say that this was one of my best purchases in the last 5 years because this one does not need a subscription. I think I will have to buy more copies for my kids' computers. "

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5/5

2023-09-07

Top-Notch Compatibility and Efficiency

"I've been using this software as an alternative to Microsoft Office for my personal and professional tasks, and it has proven to be a true challenger. It boasts a sleek and modern interface that makes document creation a breeze. What's even better is the affordability without compromising quality. In short, this product is a hidden gem for those seeking a budget-friendly alternative to Microsoft Office without sacrificing quality or functionality."

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