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Verified
5/5

2009-02-04

" I started ordering from TrustPrice in Milpitas long before they adopted their new name.
I have always received excellent service and they have always delivered the product the advertised at the posted price within the quoted timeframe.

Maurice Trimm
"

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Verified
2/5

2008-12-19

"I ordered Vista Home Premium from the Web Site. A day later, I was told it was out of stock, but I could get Vista Ultimate Promotional edition for the same price. ETA for the the Home Premium was 1 to 2 months! Canceled the order. Refund followed within a day!"

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Verified
3/5

2008-11-26

"I ordered (2) Flash Pro CS3 online. I had never dealt with this company before, but their pricing was good and the customer ratings were decent so I decided to give them a try. I received the items within a week, but I was disappointed in the packaging. On their website they showed the software in a retail box. The items I received were in sealed envelopes...no box, no manual. If I was told what I was getting, I would have no complaints. However, nowhere in their product description was anything said about the software not being in a retail box. It was advertised as "new" (which it was)and a "complete product." From this and the picture that was shown in their description, I assumed I was getting the complete package: box, manual, software, etc. I emailed them about this and much to their credit they answered back very quickly. They said that functionality-wise what I received was the same as the retail box and that the retail box version would cost me more if I wanted it. I've always thought that in an ad you get what was in the picture unless stated otherwise. I wish this would be the practice of TrustPrice. "

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Verified
5/5

2008-09-12

"A great experience...highly recommended. I had some concerns about this site never having dealt with them before and I am concerned about buying software online - bogus or illegal copies, 'new' software that when you try to register it you find out it's not new, etc. Still based on the other positive reviews I placed an order with Trustprice.com for a retail upgrade version of Windows Vista home premium. Their price was great, the product was exactly as described and I installed it and registered it with Microsoft without any problems. The delivery was very quick too...kudos for their prompt shipment and USPS for the rest. I'm bookmarking them for future software orders and recommend them to all. "

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Verified
5/5

2008-02-21

"Windows Vista Ultimate retail for $239.00??? Can't beat that! Shipped on time. How is their software so cheap?"

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Verified
3/5

2008-01-24

"My first order. If the Mdse arrives as expected this will have been a satisfactory experience."

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Verified
5/5

2007-12-06

"I had a pleasent experience in ordering software from your company, look forward to receiving and using it. Price was excellent! Courteous Sales person on phone."

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Verified
5/5

2007-10-24

"I bought 2 seats of Adobe CS3 Design Premium. They have an unbelievable price on it, but they say it is a retail pack with no manual. I called Adobe after receiving the software and gave them the serial numbers and it is legitimate software. I saved around $1300. I talked to their sales people and they were great."

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Verified
5/5

2006-10-27

"Very good price, loved overall experience. Very simple to navagate website and find what i needed. definately will shop here more in the future."

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Verified
5/5

2006-09-28

"great company, free shipping rocks, products work great... thanks for the savings guys !!!"

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Verified
5/5

2006-07-17

"I ordered Visual Basic 6.0. and was a bit nervous since i live in Sweden and require overseas shipping. I asked Trustprice to confirm that i would really receive what I had ordered (new software, complete with all CD's and certificate of authenticity). I got an email withing 48 hours with photos of the actual software. This made me feel a lot safer. I arranged for the money transfer the 7 of July and received the shipment from FedEx on the 17 of July. I am very satisfied with Trustprice and can recommend them to other customers."

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Verified
5/5

2006-05-06

"I would like Trust Price to have payment by Visa Electron dabit card that make payment immedently from my KASIKORNBANK Visa Electron dabit (not credit). With this account I will have littlt over the total price for each order, this prevent the criminal money payment on-line methord on internet, and I will save $20.
Pfc. ATHIJAK CHUENKASAMEKUL THAILAND May 6, 2006 9:44 am
"

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Verified
5/5

2005-12-09

"I've made a few purchases with this company, and have been very pleased. I have recieved exactly what was described and they allways process my order fast. I have only had to call customer service for questions on products before I purchased, but they were quick and helpful with almost no on-hold time. Over all, I am very pleased with this company."

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Verified
5/5

2005-09-27

"I needed a discontinued product for compatability reasons. The product came exactly as advertised, quickly, and far cheaper than anywhere else."

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Verified
4/5

2005-01-26

"I ordered a hard-to-find software package that had been discontinued by the manufacturer. TrustPrice's website showed that it was in stock but after ordering it I was told that it was discontinued and out-of-stock. The customer service rep was very polite and cancelled the order, voided the charge right away. I would use this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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Web site being easy to use
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