"I placed an order on 11/18. I sent an email on 11/22 asking why the product had not shipped. I was told they did not have an ETA on this shipment at this time. I asked for a cancellation and a refund. Fortunately they did so without question.

Why do companies take your money when they don't tell you they don't have your product in stock?"

"Tubedepot sourced and shipped a back ordered item very quickly. The promptly answered all my questions. I have bought tubes from tubedepot for years and they have always been reliable. "

"Ordered a set of different parts required for building my amplifier.
Paid for two day FedEx shipping and received a receipt including only "subtotal, shipping fee, and total".
Products did not arrive for a week and sent an email asking for status. TubeDepot never replied.
Products did not arrive after three more weeks and sent an email asking for status. TubeDepot replied with one line stating that "one of them items included in my order was backordered".
Products did not arrive after another month and sent an email. TubeDepot never replied.
After more than 50 days, since paying for a premium 2-day shipping, TubeDepot sent shipping receipt.
My order included many items totaling several hundreds of dollars but the entire shipment was delayed due to one item.
The item was not indicated "out of stock". Tube Depot never notified of "backordered" status until I sent second inquiry a month after order date. TubeDepot delayed the entire "2-day shipping" for 2 months due to one small item from the order.
I switched to Antique Electronic Supplies and Parts Express until I finished prototype. Since starting a business, I switched to CE Distribution for manufacturer/reseller discounts."

"I was in need of three hard to find tubes. I contacted TD and they had my tubes delivered to my door in 3 days. They came heavily wrapped and in perfect condition. They were the right tubes at the right price. I recommend heartily! "

"I ordered a TubeCube7 valve amp from Tube Depot. Shipped quickly. Customer service is excellent. And the little 3.5 watt valve amp is a little gem. It excels at jazz and small ensembles. The dark space between notes of a good Mile's Davis "Kind of Blue" recording will knock you over. And that's just the kind of recording that this valve amp excels at. Allen Toussant's "American Tunes" and "The Bright Mississippi" CD's sound wonderful. Diana Krall "Live in Paris. Snooks Eaglin "New Orleans Street Singer". Grant Green "Idle Moments". It's a Class A valve amp just made for small ensemble jazz, blues, and acoustic instruments. This amp does prefer efficient speakers. Now, when you start listening to larger ensembles, big bands, and orchestras the sound stage becomes a bit compressed sounding. Instruments blend together. Hard to tell violas from violins. A loud NOLA second line band like Bonerama sounds compressed. A bad recording like the Jim Hall/ Ron Carter re-issued CD "Alone Together" sounds compressed, too, even though it's a small ensemble. That's the word I'd used: orchestras sound compressed. Less sparkly. Big band. NOLA second line, too. Anything with a lot of instruments and volume. Or a bad recording. This amp will show you a bad recording. But oh my a well recorded jazz trio/quartet/ quintet will knock you over it sounds so clean so spacious so defined so good. I'm starting to call the TubeCube7 my Jazz Amp. I did roll tubes, per Tube Depot's recommendation, to Tung Sol Russian tubes. And I must say Tube depot's customer service is second to none. You can purchase this product with full confidence they stand behind the products they sell. Well enough time writing - back to listening to Snooks on the TubeCube7 it's like he's right in front of me."

"After several hours researching best tubes to get for my HI FI, I contacted Tube depot.
I was amazed with the knowledge Michele has regarding tubes, she assisted me and gave excellent advice on tube comparisons and best fit for my sound.
Chris"

"I needed new tubes for my audio amplifier and had no idea what I needed. I called Tube Depot and spoke with Michelle, explained my situation and she proceeded to give me a 30 minute education on qualities and differences of tubes. How one tube would provide more highs and another tube would have more clarity. She really knows her stuff and she is extremely patient and helpful. I had to call her back 4 times to get my order placed but it was obvious she was not bothered by my multiple calls. Tube Depot is a great online source with good pricing and Michelle should be your go-to tube specialist. "

"These Guys are Great! I ordered on a Sunday and received it on Wednesday!
They are Always Fast and Dependable with Fair and Competitive prices also.
They don't *red plate* you on shipping either!
I’ve ordered small orders from them many times over the years and always get the same Great Service!
Thanks Tube Depot!"

"I have had wonderful success with the quality of the components I have received, and all materials have been well packaged and arrived in a timely manner. Any concerns that I have had with my order have been taken care of quickly by Michelle over the phone. Excellent company, I will continue to use TubeDepot for many of my projects in the future!"

"My ARC integrated amp tubes were in need of retirement. Called Tube Depot with questions about brand differences. Based on their suggestions, replaced Sovtek/Svetlana combo with matched quads of Electro-Harmonix 6550 amp and 6922 pre-amp tubes. Prices were much more than fair: about 1/3 of what OEM wanted! Shipped free and FAST, especially around Xmas time. After burn-in time, these valves really ROCKED!!! From Bach to rock, from jazz to Jane (Monheit), black backgrounds and airy soundstages were the norm. About 10 weeks into the perpetual eargasm, a nasty LF hum appeared in one channel. One email later, a replacement pair arrived at No Charge (I forgot about Tube Depot’s warranty). When a company bends over backwards and stands behind their stock, they are a keeper. I knew Tube Depot was great for guitar amps. Now I hope more pesky audiophiles like me discover them. With valves from Tube Depot, great music lives VERY LARGE in my listening space."

"I ordered $60 worth of guitar amp tubes and needed them in a hurry so I paid another $45 for express shipping (ground 4-6 business days) over the regular shipping service which cost $20 (ground shipping 10-15 business days) and they sent it using the slower service.

When I contacted them they were combative, unhelpful, and unwilling to refund the difference in shipping costs. They left me no choice but to return the package unopened (once I recieved it it was too late for my purpose and I had already paid for replacments) and to file a dispute with my credit card.

If you do chose to purchase from this company I'd recommend using paypal only as they offer better customer protection from bait and switch scams like this."

"I just received my latest order and wanted to express how please I am with TubeDepot. My order was well packaged and organized as always and arrived a day or two earlier than expected. When I was filling out my order I accidently placed the order before I was done. I called you and a wonderful lady cleaned up my mess very quickly. Additional I wasn’t sure what wire I wanted and she arranged to have a few free samples to be sent. That really was helpful.

 

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"I have been a Tube Depot customer for a couple of years and have never been disappointed. Whether you are asking a technical question via phone or e-mail, they always give an informed, courteous, and helpful answer. Shipping is prompt and very well packaged. Prices are the best I have found. I have been playing guitar for over 60 years with plenty of retail horror stories along the way. In this day and age of bean counting and b.s. in the market place, Tube Depot stands above the rest. Highly recommended. "

"Fast and friendly customer service. Will order again."

"the customer service is outstanding ...very good tubes and prices...i will definitely buy from tube-depot again...thanks
gadi israel"