"As a newcomer to Canada, I thought using TurboTax's Live Full Service would be the ideal way to navigate the complex tax system. However, my experience has been nothing short of a nightmare, and I feel compelled to share my story to prevent others from making the same mistake.

From the very beginning, I encountered problems with the tax expert assigned to me. He made critical mistakes, such as claiming that the child benefit was automatic and that we didn't need to apply. To my dismay, I later learned that this benefit only applies if the child is born in a Canadian hospital, otherwise you have to fill a simple form to request it.

After submitting my tax return, my troubles only escalated. I received a letter requesting additional information within 30 days. I reached out to my tax expert for help, but the real nightmare began when after some replies he simply vanished. Despite countless attempts to contact them through the chat service, I received no response whatsoever. As the deadline approached, panic set in, and I was left with no choice but to call CRA for an extension. I’m still waiting for my tax expert to reply.

TurboTax's lack of professionalism and care for their customers is alarming. Their entire customer flow is designed to isolate you from any form of human support. If your assigned tax expert fails to respond, you are left in the dark with no one to turn to. The only option they offer is to post on a forum, but my cries for help went unanswered.

I was desperate to find a phone number to speak with a real person, but shockingly, there was none available for my product. When I called the general support number, I was met with an automated system that demanded a support number I didn't have. It became clear that TurboTax's goal is to minimize costs by avoiding direct support, leaving customers like me stranded and frustrated.

Even my wife faced a similar situation with her tax expert, who only responded after a prolonged period of silence, and said she could not help me with my tax expert, again I was on my own. The level of unprofessionalism displayed by TurboTax is unacceptable.

Not only was I left in distress, but my friend also had a harrowing experience with TurboTax's Live Full Service. Just like me, he entrusted his tax affairs to their experts. As the tax deadline loomed, my friend found himself frantically trying to contact his assigned tax expert for guidance on some critical matters.

To his shock and dismay, his expert had gone on vacation without notifying him or providing any alternative support. For nearly two weeks, he was left in the dark, unable to get answers to pressing tax questions. Imagine the stress and uncertainty he endured during those crucial days.

The lack of accountability in TurboTax's system is appalling. I suspect that my assigned expert was on vacation, as it's now July, and their system doesn't seem to allow for reassignment of cases. This left me in a vulnerable position, and despite reaching the deadline, TurboTax seemed utterly indifferent to my predicament.

Given our shared experiences and the countless horror stories I've come across from other users, it is evident that TurboTax Canada's TurboTax Live Full Service is a gamble not worth taking. The risk of being left stranded without proper guidance is simply too high, particularly for newcomers like us who are still navigating Canada's tax system.

In light of all these concerns, I strongly advise against using TurboTax's Live Full Service. Instead, explore other reputable options. Protect yourself from unnecessary stress and potential financial complications – steer clear of TurboTax Canada and their unreliable Live Full Service.
"

"I had to file online, as I am away from home. I went through the software, which was fairly thorough. It cost me $115, but I decided it was worth it. I went to e-file; for the federal return, that was included in the price. For the state, which was already done, e-filing was an additional $40. What the heck, thought I, I want to get it done. I paid.

I couldn't e-file (the government wants information from last year's return, and I'm not home).

I called and asked for the return of the $40. I was flatly refused, and outright lied to; the representative told me that the fee was for the preparation, not the e-filing. I replied that the preparation was finished before I chose to e-file, and before I chose to pay. They wouldn't budge.

The software is not bad, although not any better than some others out there. But the company is as crooked as hell. Stay away!"

"I was treated with the utmost respect. Very positive and very helpful people. Yes i will use Tubittax again and I will invite friend and family to try Tubittax."

"Hidden costs, terrible customer service, lying representatives. "

"I can't tell you how many times my wife and I and called TurboTax and never got a straight answer as to why our tax return had stayed in a pending status from Jan 28th until Mar 4th on the TurboTax website. The reps kept saying that mortgage interest WAS NOT one of the forms that would hold it up and kept asking if I claimed education credits which we had not. I later found out through other sources that tax codes for mortgage had not been settled and wouldn't be ready to accept those forms until the first week in March. I think any run of the mill tax company should have immediately known my return was be delayed because I was claiming mortgage interest. I shouldn't even have to call the company, it should have shown why it was in pending status on the website since the website knew I claimed mortgage interest.

My wife and I will never use the service or an Intuit product again, ending our 6+ year history with the company."