"Tuxedo Expo (also doing business as Smarttuxedo.com), is another in a large crowd of formal wear vendors on the web. I recently ordered a shirt, and here are my observations:

1. Their website provides some search options (like designer name) and is fairly well laid out, but offers NO drill-down facility for the specific characteristics of the item you're seeking. This needs to be improved.

2. Their wares range from pure, low-end schlock to decent, mid-level clothing.

3. Prices are competetive.

4. Stock levels are shown online, but are not 100% dependable. This is because they often have your order drop-shipped from their supplier, and they depend on the supplier keeping their stock information up-to-date.

5. Shipping is relatively fast (when what you want is in stock) and shipping costs are reasonable (but not free).

6. Items are fully returnable (including shirts, a BIG plus) and I got this in writing before ordering.

7. After-the-order communication needs improvement (see next point).

8. The shirt I ordered was not actually in stock and I only found this out when my online order status hadn't changed to "Shipped" after waiting 3 business days. I emailed their Customer Service rep, who was quick to respond (within a few hours) and very apologetic. He offered a full refund, a substitute item, or a slightly different size of the shirt I wanted. I chose the last option and it arrived in one day, and with a minor adjustment of the collar button, it fit fine.

In the end, I'm happy with my purchase, and the personal, fast customer service I received made up for some of their other failings. This is not a stellar operation, but they're trying.
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